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Crowne Plaza Hotel Lafayette Airport – reviews, photos

3.5 of 5
1801 W. Pinhook Road, Lafayette, LA 70508
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Crowne Plaza Hotel Lafayette Airport
Crowne Plaza Hotel Lafayette Airport
Crowne Plaza Hotel Lafayette Airport
Crowne Plaza Hotel Lafayette Airport
Crowne Plaza Hotel Lafayette Airport
Crowne Plaza Hotel Lafayette Airport
Ranked #29 of 47 hotels in Lafayette
3.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    6
    15
    10
    8
    8
Date Rating
Morgan City, Louisiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Could not get to sleep because the band played on (I could hear them on teh first floor and I was on the 6th)”
3 of 5 stars Reviewed 7 February 2012

February 5, 2012

Holiday Inn’s Crowne Plaza on W. Pinhook Rd., Lafayette, LA

I will be checking out today. This hotel is centrally located with easy access to great shopping centers, restaurants, the airport, university attractions etc. Guest room appointments are modern and easy on the eyes. Central air and heat work well and do not extend the ‘old hotel’ odor as some a/c/ units. Refrigerator, coffee maker, and flat screen TV with free internet is also available (no microwave). There’s an onsite restaurant with economical prices (although I preferred take out from Bone Fish Grill just 2mi. away)

There is one thing you really need to be made aware of. Holiday Inn properties that offer meeting, conference rooms, and ball rooms etc have large dances bands etc. This fell to be my lot this visit. I think my stay rolled in on one of the Mardi Gras balls and the loudest band in the universe played. I moved up to the 6th floor to avoid the noise (I did not come here to participate in Mardi Gras but to retreat and do some quiet work). The noise did not stop (bass guitars, heavy beats, on and on until 2am). So, if you plan to stay at a Holiday Inn property that offers the amenities of ball rooms etc., then don’t forget to inquire about ‘band playing’ events, especially if you need quiet to sleep!! Which reminds me, the same happened to me at the Morgan City, LA property. I believe I’ve now learned the lesson of making inquiry about the band issues.

Also, the Club Level facilities for Priority Club guest are not in operation on the weekends. Sad to say, no free refreshments for all us Priority Club guest. Otherwise, it would be a great place to stay.

Room Tip: Check to see if loud/noisy events are scheduled before booking (Ask if there are loud bands playing...
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Dr Cheryl M about Crowne Plaza Hotel Lafayette Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Crowne Plaza Hotel Lafayette Airport, responded to this review
9 February 2012
Dear DrCherylM,

Thank you for taking the time to communicate your concerns. I apologize for any inconvenience you have experienced.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rossville, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“What a Pleasant Surprise!”
5 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

After blindly booking this hotel on Hotwire, we began reading the posts from the last week or so. We were terrified!!!!! We discussed purchasing another room at another hotel and just forfeiting the money on this room. Instead, we decided to give it a chance, so we read on the internet about how to check a room for bugs. When we pulled into the hotel last night, we were so pleased to see a nice looking building and well-lit parking lot. We didn't take our luggage when we registered, for fear we would not be staying or would contaminate it. The gentleman behind the desk assigned us a room on the third floor. Oh, no!!! These are the ones that someone said were trashed by college students! You can imagine our surprise and relief when we opened the door to our room and saw a really nice room! The room was large with a king bed, flat screen tv, table and chairs (old, but clean), and desk area. We proceeded to "strip" the bed and were pleased to find a new-looking mattress, a new mattress pad, and all of the bedding was crisp and clean. No signs of any type of infestation! There was a wet bar area outside of the bathroom and a large closet. The wet bar had a fridge and coffee maker and everything was clean. The bathroom vanity had a huge countertop to lay things on, there was a secure toilet seat with a lid, the amenities were laid out and were generous amounts, the towels were clean and hung neatly, and the floor and tub were clean (a small amount of dark mold in the corner of the soap dish). Our only "complaints were: the doors to the room and to the bathroom did not open easily, the heater was loud, and we did hear some hall noise due to the elevator being across from our room. The elevator buttons and outer walls could use some touching up also. All in all, for the price we paid for our room, it was a great value. We would not hesitate booking here again. Our main requirements are: safety, cleanliness, and value. This hotel met all of them!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Awesome-Colorado about Crowne Plaza Hotel Lafayette Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morrison, Tennessee
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Should not be a Crown Plaza.....”
1 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

I had to switch rooms Three times..... First room smelled like Pee and carpets were just disgusting. Second room had ants. Which were all over. After moving rooms I ended up with ants on my things.(Yuk) Third room was my last room was ok but by that time I just wanted to get out of the hotel. I had other reservations the next day and was out by 8am. The staff was friendly and did help with the problems. But really this hotel needs a update horribly. You can tell they did some things to change but its not enough. Carpets need ripped up through out! Also walking in the side door the whole building had an smell. Just wouldn't recommend it at all.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kayk_Tn about Crowne Plaza Hotel Lafayette Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Lafayette Airport, responded to this review
20 January 2012
kayk_Tn,

Thank You for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. It sounds like we fell below your expectations. We’d like to obtain some additional detail regarding your experience so we have sent you a private message.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“BEDBUGS and terrible service”
1 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

My room wasnt ready when I arrived (6pm), there was no breakfast the first morning because the delivery person was aver an hour late, and I woke up the 2nd morning COVERED in bedbug bites. Even worse, I never got one apology or any attempt to do something to make up for the bedbug problem. When I spoke to the Front desk face to face and expressed my disappointment that I never got even an apology for what happened, they STILL did not apologize and just made excuses. After I turned and was almost out the door I heard a sarcastic "Sorry." Insulting. Don't stay here if you care at all about service or not being eaten by bugs. Ugh.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Wanderlust121 about Crowne Plaza Hotel Lafayette Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Bathroom upgrades needed”
2 of 5 stars Reviewed 12 January 2012

The sleep was good and the amenities were acceptable however the bathroom was less than acceptable. The toliet seat was loose and the towels had staining. Optically this made me nervous using the towels/shower/toilet.

I rank cleanliness as poor as the bathroom looked dirty.

Room Tip: request a room with a renovated bathroom and clean looking towels
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Diamondbruce79 about Crowne Plaza Hotel Lafayette Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Crowne Plaza Hotel Lafayette Airport

1801 W. Pinhook Road, Lafayette, LA 70508
Price range (per night):* INR4,369 - 7,449

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