I really liked this hotel. The room was tastefully furnished with antique looking furniture. The staff was really friendly and helpful. I only stayed one night, so I was not able to take advantage of all the amenities, such as the pool and the fitness room, but the pool looked very inviting and made me with I was staying another night.

I would suggest they have more than one person working the desk. Mandy, the staff member working behind the desk when I checked in, was very friendly and professional, but she was overwhelmed by trying to help me and the phone consistently ringing off the hook. Also, the bed could have been a little more comfortable. I think the mattress was old and needed to be replaced. It was also a little pricey, but I booked at the last minute, so I probably did not get the best rate.

Great hotel. I can't find anything bad to say about it. Big comfortable room, well equipped. Great breakfast. Everything was clean and well maintained. Friendly staff. Here on business as part of a large group. I didn't get to pick the hotel but am very happy with the choice.

Despite booking almost 3 months in advance, the hotel was unable to provide the two bed Queen Suite that had been confirmed by them. We had to accept a one bed King Suite for the first night of our stay. The Holiday Inn Express 'Hospitality Promise' states that if any part of your stay is not satisfactory then you won't pay for that part of your stay. There is just one catch to this promise - the hotel say that you have to have made your booking direct to the hotel for the Promise to be valid. The hotel is a franchise and IHG Holiday Inn customer services just keep passing the buck. We are now in contact with the Lafayette Better Business Bureau which is the equivalent of our Trading Standards. Apart from the above, the hotel is very poorly built. In both rooms that we were in (on different floors) we heard every footstep in the corridor outside. The highway outside is very noisy and busy. There are much better hotels in Lafayette for an equivalent price.

I stayed here one night for business and was actually pleasantly surprised by the hotel and the service I received at the front desk. However, the hotel billed me for two nights instead of one. I checked out in the morning after my first night, finished my business in the area, and then returned home. Management claims I requested to stay an additional night at 5 PM, when I was already back in my home state! I tried to resolve the error with Management, but after about 2 weeks and several calls Management informed me they would not be reversing the charge.

Management basically called me a liar. I am stunned at the difficulty I encountered trying to get the charges removed from my credit card. Please be forewarned if you stay here.