Despite booking almost 3 months in advance, the hotel was unable to provide the two bed Queen Suite that had been confirmed by them. We had to accept a one bed King Suite for the first night of our stay. The Holiday Inn Express 'Hospitality Promise' states that if any part of your stay is not satisfactory then you won't pay for that part of your stay. There is just one catch to this promise - the hotel say that you have to have made your booking direct to the hotel for the Promise to be valid. The hotel is a franchise and IHG Holiday Inn customer services just keep passing the buck. We are now in contact with the Lafayette Better Business Bureau which is the equivalent of our Trading Standards. Apart from the above, the hotel is very poorly built. In both rooms that we were in (on different floors) we heard every footstep in the corridor outside. The highway outside is very noisy and busy. There are much better hotels in Lafayette for an equivalent price.
- Official Description (provided by the hotel):
- Discover all that downtown Lafayette, Louisiana has to offer at its newest hotel, Holiday Inn Express and Suites, Lafayette-South. You are conveniently located near shopping, restaurants, entertainment and arts. You are just a few miles from University of Louisiana, Cajun Dome, and numerous health care facilities. Getting here has to be fast and convenient. Only three miles from the Lafayette Regional Airport-LFT, you ll spend less time in traffic and more time doing what brought you to Lafayette. Whether you re coming to Lafayette for business or just for fun your room at the Holiday Inn Express, Lafayette-South is your personal retreat. Amenities such as free HSIA executive work desk, plush towels and luxurious bedding mean every night is a great night and every day starts out right. Take a dip in our pool or keep up on your exercise regiment in our fitness center. Breakfast is our treat with our complimentary Express Start breakfast bar featuring a great selection of hot and cold breakfast favorites Points of interest Companies:Chevron USA, BP America, Halliburton, Baker Hughes Hospitals: University Medical Center, Lafayette General Medical Center, Women s and Children s Hospital Universities: University of Louisiana Local Attractions: Zoo of Acadiana, Acadiana Center for Arts, Wetlands Golf Course, CitÃ© des Arts, Children s Museum of Acadiana. ... more less
- Reservation Options:
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