I stayed here one night for business and was actually pleasantly surprised by the hotel and the service I received at the front desk. However, the hotel billed me for two nights instead of one. I checked out in the morning after my first night, finished my business in the area, and then returned home. Management claims I requested to stay an additional night at 5 PM, when I was already back in my home state! I tried to resolve the error with Management, but after about 2 weeks and several calls Management informed me they would not be reversing the charge.

Management basically called me a liar. I am stunned at the difficulty I encountered trying to get the charges removed from my credit card. Please be forewarned if you stay here.

My room was very comfy, the exercise room was adequately supplied with equipment, and the employees were very nice indeed. I am coming to the Lafayette area 5 more times this year and plan on staying here again! I felt welcome and safe.

I did not sleep well here and I could hear everything in the rooms around me. The quality of this hotel room was low with mininal upgrade of the basics (carpet, bedding, chairs, ect). We had a suite that was larger with a sitting area, but nothing impressive.

My stay at this hotel was wonderful and I would highly recommend this hotel to business associates, family and friends. Although the recognizable name of Holiday Inn Express already suggests a comfortable stay, this particular site is a step above the rest. I have stayed in many Holiday Inn Express hotels, but was very surprised with the elegant decor througout the site. This hotel not only is selling comfortable rooms and a pleasant night stay, but customer service as well. The entire staff at this hotel was welcoming, helpful and enjoyable. This hotel site is in proximity to some delicious local restaurants that offer local flavor specific to this city. Do not let the word Express fool you. This is a five-star mini hotel. I will be back for the local festivities particular to this region in the fall.