I stayed at this hotel on a long buisness trip, I don't recommend this hotel to anyone.
When arriving in the room after checking in, I noticed how unclean the kitchen and bathroom were. The kitchen still had food on the stove and wall, and the cabinets had a thick layer of dust and grime on the inside. The bathtub had a black ring around it, and would not drain.
Ten days into my stay, the room still had not been cleaned. I finally had to demand the room be cleaned. Upon return that night I inspected the room. The ring was still on the tub, the food still on the wall, the dust still in the cabinet. The carpet was vacumed, the bed sheets changed, and the food was off of the stove. Oh yeah, and my laptop was gone.
When I approached the manager regarding the cleaning issue, and my laptop, she was very unhelpful. I wanted a copy of the report I had to fill out for the hotel, but she wouldnt give them to me. I wanted the maid to fill out a report regarding my laptop, and she said she wouldnt speak to the maid regarding the issue because she didnt want to accuse anyone of taking it. I finally contacted the corporate office, however they havent been much help either. The issue is still trying to be resolved, the room was never properly cleaned either.
- Extended Stay America Kenner
- Kenner Extended Stay
- Extended Stay Metairie
