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Hotel Kenner New Orleans Airport – reviews, photos

3.0 of 5
4535 Williams Boulevard, Kenner, LA 70065
Hotel amenities
Hotel Kenner New Orleans Airport
Ranked #4 of 16 hotels in Kenner
4.0 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    9
    3
    2
    0
    1
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Average at best that describes this property.”
3 of 5 stars Reviewed 24 May 2012 NEW via mobile
1
person found this review helpful

I walked in to check in after a 2 hour flight and getting my rental car. First impressions are very important. As stated no one was at front desk at 8:30pm. Then minutes later a young guy opens this door from the outside. He says i quote...are you in a hurry or can i finish my cigarette. I thought WOW. Remember i am a business traveler and stay in Hotels 15-18 nights per month. I do not stay in posh properties mostly 3 star midscale hotels to stay within my companies parameters. While i was there the toilet ran constantly. The positive it was quiet and the bed was comfy. This hotel needs some TLC. I would also recommend training employees to be more respectful of their guest. And finally fire the young guy at the front desk or get him the Dale Carnegie How to win friends and influence people as a gift. You are in the customer service business, act like it.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Biztravler1127 about Hotel Kenner New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula Dupuis, Director of Sales at Hotel Kenner New Orleans Airport, responded to this review
25 May 2012
Thank you for taking the time to review our hotel. I do apologize for the incident upon your arrival. That is not the way we welcome our guests here. We appreciate your comments and they will be used as a training tool for all front desk staff.
We do hope you give us the opportunity to host you again when you are back in the New Orleans area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Arrowhead
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Hidden Treasure”
5 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

I stayed here following a 4 night stay at the Double Tree Inn in New Orleans when my family flew back home and I stayed behind to travel with my daughter by vehicle. I had asked for lakeside view room when making my reservation but did not receive it. A staff member that overheard our quiet conversation (believe her name is Jolette) immediately saw to rectifying issue so I was given a spacious room with a lakeside view. Lake walking distance and during my stay, I enjoyed a walk by the lake, the workout room, the laundry services, and leisure time by the pool. Very enjoyable and value is outstanding.

  • Stayed May 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Li D about Hotel Kenner New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula Dupuis, Director of Sales at Hotel Kenner New Orleans Airport, responded to this review
21 May 2012
Thank you for taking the time to share your experience with us. I am so glad to hear that Joette was able to help you with getting the small view of the lake that you wanted. We think we have a great staff and location here and we are glad that you feel the same way. I will be sure to pass on to everyone here especially Joette your experience.
We hope that you will stay with us again on your next travels to the New Orleans area.
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Kansas City, Missouri
1 review
“Tailgating in Kenner”
5 of 5 stars Reviewed 15 May 2012

On a recent trip to Kenner LA, I stayed at the Hotel Kenner. From the day I checked in I felt like I was at home. The whole staff was amazing especially Joette. She went above and beyond to ensure our stay was enjoyable. I will be staying here next time I visit the area. With the clean facilies, nice rooms and helpful staff, you cant go wrong. Thanks Kenner Family.

  • Stayed May 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Quinn T about Hotel Kenner New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula Dupuis, Director of Sales at Hotel Kenner New Orleans Airport, responded to this review
16 May 2012
Thank you for taking the time to review our hotel. I am so glad to know your stay with us was such a pleasant experience. We think our front desk staff is great too. I will be happy to share your review with everyone and we look forward to hosting you again.
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Richmond, TX
1 review
“Business Trip”
5 of 5 stars Reviewed 13 May 2012

Made plans to be in Kenner and stay at the Hotel Kenner for two back to back weeks for business. The staff was excellent and made the whole experience easygoing and enjoyable. From the front desk to the complementary breakfast and evening snacks to the how can we make your stay more enjoyable attitude, everything was great. I look forward to going back on my next business trip.

Room Tip: Over the back to back visits, I stayed in two rooms. I had no complaints. There was a refrigerator a...
See more room tips
  • Stayed May 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rich P about Hotel Kenner New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula Dupuis, Director of Sales at Hotel Kenner New Orleans Airport, responded to this review
14 May 2012
Thank you for taking the time to review our hotel. I am so glad to know your stay with us was a pleasant experience. I will share your review with our staff and we look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marksville
1 review
“Trip to Jazz Fest”
5 of 5 stars Reviewed 11 May 2012

Hotel was clean, quiet, and had easy access. Personnel were very friendly and helpful. Will definitely stay again on my next trip to NOLA.

  • Stayed May 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Susan B about Hotel Kenner New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula Dupuis, Director of Sales at Hotel Kenner New Orleans Airport, responded to this review
14 May 2012
Thank you for taking the time to review our hotel. I am so glad to know your stay with us was a pleasant experience. I will share your review with our staff and we look forward to hosting you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Kenner New Orleans Airport

  • Hilton Garden Inn Kenner
  • Hilton Kenner
  • Kenner Hilton Garden Inn
  • Kenner Hilton
Address: 4535 Williams Boulevard, Kenner, LA 70065
Price range (per night):* INR4,904 - 6,743

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Hotel Kenner New Orleans Airport
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