I walked in to check in after a 2 hour flight and getting my rental car. First impressions are very important. As stated no one was at front desk at 8:30pm. Then minutes later a young guy opens this door from the outside. He says i quote...are you in a hurry or can i finish my cigarette. I thought WOW. Remember i am a business traveler and stay in Hotels 15-18 nights per month. I do not stay in posh properties mostly 3 star midscale hotels to stay within my companies parameters. While i was there the toilet ran constantly. The positive it was quiet and the bed was comfy. This hotel needs some TLC. I would also recommend training employees to be more respectful of their guest. And finally fire the young guy at the front desk or get him the Dale Carnegie How to win friends and influence people as a gift. You are in the customer service business, act like it.
- Hilton Garden Inn Kenner
- Hilton Kenner
- Kenner Hilton Garden Inn
- Kenner Hilton
