We were in town for a pre-season Saints game (August 2011) and arrived for late check-in after the game. It was almost midnight. The front desk woman had an attitude from the start, the young man was polite. So in our first room the carpet was more than damp, the fire detector did not have batteries, and it stunk! Given the attitude of the front desk clerk, we were hesitant to complain. But then we discovered them…that’s right, BED BUGS!!! I’ve attached pictures. So we call the front desk. We should have left right then and there but it after midnight on a game night…we had nowhere else to go and we were exhausted.
Still plenty of attitude to go around, the front desk clerk gives us another room. She tells us we can plainly see that the hotel is undergoing renovations. Also that the room we were in was not supposed to be used for guests, it wasn’t in rotation and should not have been used. She was the one who checked us in!!!! Are you kidding me??!! Don’t they have some sort of internal check-in procedure to ensure that doesn’t happen? Some level of quality control? I was so mad that I couldn’t say a thing; there are no words to describe how mad I was and still am.
Okay, so we get a new room. The young mad can see we are upset and he can see how rude she was, so he offers to walk us to our room to make sure everything is okay. He has to get permission from her though. She says it’s okay but rolls her eyes. We get to the room, check it out and all seems to be okay. It stinks but the carpet is dry and the bed seems to be okay. We all take showers and go to bed.
In the morning, we go to the restaurant for breakfast. We had planned to stop by the front desk after breakfast because we wanted to speak to management about the bed bugs!! Did I tell you they were renovating the hotel? That’s right; they were replacing the tile in the restaurant. That morning they were working on the area right next to the breakfast buffet….a dust covered breakfast buffet…yummy! No thanks. Who was supervising the tile crew? It appeared to us, no one!! We waited a little bit because we thought maybe we could order off a menu and get it to go. Nope, no one came out, no one walked by, no one was around!! So we load up and left. Believe me; no one from that hotel missed us. The management never contacted us, no nothing!!! Did we complain, yes on a survey and to the front desk clerk….for as much as that was worth? Well for us, that was worth about $120.00. Thanks Greta Quality Inn...:(
