Everything was great until check-out. We were charged $1.50 for a safe we didn't even know was in the room. And even if we had known and had used it, such an amenity should be free. We've run across this in some other chains and consider it dishonest and tawdry, a really cheap practice in an otherwise great motel chain. After we complained, the desk clerk took the charge off our bill, said it would not show up on our credit card. We'll keep a careful eye on our card charges. Otherwise the stay was fine. We'd recommend but with a warning.

Arrived in Breaux Bridge and followed to signs to main hotels, saw the Best Western sign and having stayed in Best Western hotels frequently on our vacation felt assured the standards would be acceptable without having to check the room first.
Our reception at the front desk was okay, but in hindsight was not to the usual standard and perhaps alarm bells should have rung then, but we had been travelling a fair distance, thought it was Best Western ,so hey, it will be okay ,big mistake !! We paid for 3 rooms on our cards and that was when the horror started. On arrival at our rooms they were all without exeption filthy, the majority of the fixtures and fittings were broken and worst of all the lady who was travelling with us had no door lock where it had obviously been broken into and not repaired, this in a ground floor motel room.
We immediately went back to the front desk and informed them that we would not be staying and would like a refund, we were told that this was not possible and we should have checked the rooms first, we then asked to see the manager and was told she was not there but to ring her the next working day. Despite frequent phone calls it will come as no surprise that all our calls went unanswered, We then complained to Best Western who told us that this hotel was no longer part of their group and they could accept no responsibility, despite the hotel having their branding and road signs everywhere.To sum up, all in all this was a thoroughly miserable and expensive experience and i hope for the benefit of other tourists Best Western have done the decent thing and insisted that all of their logos, signage and branding are removed.

Tired, wet, & cold on a bike trip to reunite with my Active Duty Husband, I found a place to stop. I was charged a 3 to 4 star price for a dirty room and Rude Management! The person behind me was a CDL Trucker and recieved a $50 discount. I was told that "Best Western did not care about the military"! Shame to those who disrespect and disreguard the sacrafices of the Military and their families! They shead sweat, blood & tears, and much seperation from loved ones to give places like this the "freedom" to take advantage Americans. NOT RECCOMENDED TO ANY ONE (unless you too have a CDL lisc in your pocket)

We had traveled longer than we wanted too and were very tired. Started looking for a place to stay earlier but found no vacancies so we continued until we found the Best Western at Beau Bridge, LA. At this time ANYPLACE would be good just to get some rest. Checked in and when we went to the room we found it to be very dirty with hair and other trash in the bath room, on carpet, and a roach crawling. When we turned down the bed, it too was dirty and appeared that the sheets had not been changed. The girl at the front desk would do nothing and I would have to talk with the manager the next morning. The manager had called the next morning and said she would not be in until around noon. Ummm!! wonder why??? We took the sheets off and turned them over just to get a little sleep. When we left we got the managers phone number and tried calling every day for two weeks and talking to no one. Finally I called the Chamber of Commerce in Beau Bridge with a complaint and the lady answering the phone said they have had many complaints about that motel.

So, if your traveling along I-10 in LA, be aware of the Best Western at Beau Bridge.

Thank you
Winston Burnham
wburnham@bellsouth.net