My daughter and I were in town overnight on July 29th, 2011 to do some shopping @ La. boardwalk. We did not make a hotel reservation because we thought(unwisely) that we could easily find a room. We were driving near the Horseshoe and Diamond Jack Hotel/Casino's when we spotted this hotel. I saw a guest checking out and asked her about her visit and the hotel's quality. The guest stated that it was an excellent place to stay. The customer service rep. during check-in was nice, friendly and helpful. Here is where the problems began: 1.) The room we were assigned had not been cleaned yet. We walked into a room with an unmade bed and wet towels everywhere. 2.) In the second room we found out the toilet was not functioning properly AFTER using it! 3.)The bathroom smelled so HORRIBLE, we had to keep the door closed(it could have been the water?). 4.) When I went to use the iron, the ironing board was broken. The manager was aware of problems 1-3, when I went to check -out, it was a different customer service rep., I told her about problem #4, and that I was VERY dissattisfied with my stay. After giving me a "bored" look she stated "I will tell the manager." I am very disappointed that after paying well over $100 for less than 24 hours that I was not offered an appology or even a 10% discount. Needless to say, I will NEVER stay at this hotel again.

This was my first stop on my trip out west. I wasn't sure how far I would make it before getting tired so I did not have reservations. I stopped at a few other hotels and casinos before I found this hotel on my phone. The neighborhood is kind of scary looking with old run down houses surrounding the hotel but the hotel itself is ok. The lobby was already locked up at 9pm at night and I had to check in behind a glass window which was a little disturbing. Check in was quick and easy. The room was average sized and clean. There wasn't anything special at all about the room but it was very quiet and the bed was comfy. Checkout was pleasant and completed within 2 minutes. There are a lot of options with the casinos in town but if you are not looking to spend a lot of money for good sleep this is your place.

The Hotel was a bit hard to find. It was on a residential street of mostly older ranches and bungalows. The surrounding homes were in various states of repair. The night clerk was pleasant and had me checked in quickly, explaining to me they only had upstairs rooms. When I arrived at the room, the next door neighbor was grilling some kind of meat on a small charcoal grill just outside his door. Checking my room out, I found that the heat had been turned all the way up and the temperature felt around 90 degrees. The carpet and furniture had brown stains. The toilet had been left soiled and not flushed. Complimentary toiletries were partially missing.

I found the day clerk to be somewhat officious but the rest of the staff seemed nice enough. The continental breakfast was standard for Choice Hotels and nicely laid out.

We drove from south central Arkansas and we had absolutely no trouble finding it. It is a residential area but noted no problems and never once was worried or suspicious of anyone there. Check in was a breeze since we booked through hotels.com and the lady that checked us us in was very friendly. Did note that the lobby had a stale and moldy smell like that of an old building but was clean otherwise. Our room was very ok. I did however ask first thing if we could replace to comforters on both the queen size beds and in less than 5 minutes I hjad two fresh spreads. (they sem to have alot of o workers stay there and there was some oily spots on them) The beds were quite comfortable and we was surprised to have a 22inch high def tv in the room. (note: we ended ip staying another night at Diamond Jacks Casino and the tv there was to old standard but the room there was really nice) We had free wifi and really enjoyed using that but note that the psp game playing was out of the question due to no Ethernet conection. No Call of Duty game playing for my so. The nice lady at the front desk even came to our room trying to help us figure out what the problem might be so kudos for that.
The motel is right up against the freeway but for us this wasnt a problem since we take a fan for white noise effect.
Over all, I would stay again and would say it wasnt a bad place to stay for the price.