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DiamondJacks Casino and Resort – reviews, photos

3.0 of 5
711 DiamondJack's Boulevard, Bossier City, LA 71111
Hotel amenities
DiamondJacks Casino and Resort
DiamondJacks Casino and Resort
DiamondJacks Casino and Resort
DiamondJacks Casino and Resort
DiamondJacks Casino and Resort
DiamondJacks Casino and Resort
Ranked #15 of 28 hotels in Bossier City
3.0 of 5 stars 172 Reviews
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172 reviews from our community

What travellers say about this hotel
  • Diamond Jacks(5)
  • Only complaint(3)
  • Very nice(3)
Traveller rating
    33
    45
    13
    33
    48
Only show reviews for Family (16) | Couples (68) | Business (16)
Date Rating
Baton Rouge, Louisiana
1 review
1 helpful vote 1 helpful vote
“Terrible Experience Overall”
1 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

Got to hotel two hours after check in and my reserved rooms weren't ready. Waited almost an hour just to get one of the rooms. Had to leave due to plans made with my group, and when we got back, our second room was not what we reserved. They told me I should've gotten to the hotel earlier to make sure I get the room I reserve. What's the point of a reservation if you aren't going to RESERVE my rooms? Staff was rude, and only compensation for my troubles AFTER complaining several times was a $20 discount on the room we didn't want. Will NOT be staying here again. I had to pay for my friend to sleep on a cot because the wrong room only had one bed. Terrible customer service!!! Went for my birthday with friends, and this put a damper on the weekend.

Room Tip: Should you decide to use this hotel, you need to verify EVERY detail of EVERY reservation. Don't...
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  • Stayed February 2012, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Travis D about DiamondJacks Casino and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gay, Georgia
2 reviews
“Weekday Jacuzzi”
4 of 5 stars Reviewed 8 February 2012

Considering the price, we had a great time. The jacuzzi tub was huge, the lighting was great, and having 3 tvs was a fun novelty. We will definitely be staying here again.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Glernis H about DiamondJacks Casino and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Prairie, Texas
1 review
“Holy crap!”
2 of 5 stars Reviewed 3 February 2012

Same old Isle of Capri decor. Doesn't look like anyone has cleaned in a long time. Looking for a change from the Horseshoe, which is beginning to look tired too, I can't believe I am paying for this room. Next trip....different casino for sure.

Room Tip: Go somewhere else
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  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask LaDonna L about DiamondJacks Casino and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Duncan, Oklahoma
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Pretty good weekend”
4 of 5 stars Reviewed 30 January 2012

At one time my husband and I went to Shreveport-Bossier two or three times a year. Things have happened and we just don't get to get-away as much. But, we finally got things arranged to go to Shreveport this past weekend. We usually stay at the El Dorado because my husband plays Texas Hold 'Em but it was completely full on Saturday night and I didn't want to move for just Saturday night before coming home on Sunday. So, instead we stayed at DiamondJacks'. Our room was great, check-in was fine and everything about our stay was perfect. Didn't win much money but shopping was good!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by ShariSullivan for Bossier City
Ask ShariSullivan about DiamondJacks Casino and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texarkana, TX
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Very nice room, but what parts of the building are 100% smoke free?”
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

The Glen Cambelll show on Sat,, Jan 14th is the reason I stayed there. I do not gamble, so this my first and probablly last stay at any hotel/casino resort anywhere.

I had requested a non smoking room, but arriving at 5pm, was told only smoking were available and that non smoking rooms were always taken first. The smoking room I was given is room 308, one of the rooms on the atrium above the front desk.

There is a non smoking sign on the outside door entering the ballroom lobby and one on the entrance to the contour beteween the hotel and restaruants.

Is the eating area supose to be smoke free? Regardless how far the casino entrance is, the eating area sometimes smells like smoke.

Like others, I had read all of the reveiws, so I entered 308 with an open mind expecting anything but found nothing major wrong except there is not a desk or table in the room so there is not a hard surface to eat if room service is ordered.

Suggestion- if you take photos of the room that you feel need attention, please give the room number on your reveiw. This way, out of 500 rooms, the management will know which room you are refering to. They cannot check all 500 romms every day to see if housekeeping is doing their job.

Note- I hope the management reads this and makes a publuc reply.

Room Tip: The only real smoke free area I found was the lobby for the conference/ ball rooms.
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  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GEW925 about DiamondJacks Casino and Resort
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Additional Information about DiamondJacks Casino and Resort

  • Diamondjacks Hotel Bossier City
  • Isle Capri Hotel Casino Bossier City La
  • Diamondjacks Bossier City
  • Isle Capri Bossier La
  • Isle Capri Bossier
Address: 711 DiamondJack's Boulevard, Bossier City, LA 71111
Price range (per night):* INR3,288 - 8,304

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