Got to hotel two hours after check in and my reserved rooms weren't ready. Waited almost an hour just to get one of the rooms. Had to leave due to plans made with my group, and when we got back, our second room was not what we reserved. They told me I should've gotten to the hotel earlier to make sure I get the room I reserve. What's the point of a reservation if you aren't going to RESERVE my rooms? Staff was rude, and only compensation for my troubles AFTER complaining several times was a $20 discount on the room we didn't want. Will NOT be staying here again. I had to pay for my friend to sleep on a cot because the wrong room only had one bed. Terrible customer service!!! Went for my birthday with friends, and this put a damper on the weekend.
- Diamondjacks Hotel Bossier City
- Isle Capri Hotel Casino Bossier City La
- Diamondjacks Bossier City
- Isle Capri Bossier La
- Isle Capri Bossier
