Not only did the receptionists attitude stink but so did the room, her customer service skills were extremely poor despite the hotels creed: "Treat Each Guest as You Would Like to be Treated"! This obviously is not the case but rather the opposite. It was supposed to be a non smoking room of which stank of stale smoke. Internet should have been free and was included in my booking itinerary also listed under 'room amenities'. The rooms are very basic and drab, no proper bed linen just a bottom sheet and a very old quilt and no bed sheets, the shower tray was filthy and had pink bacteria growing. After complaining the next morning I was told it would be looked into, unfortunately I had booked this room for 2 nights, when I got back that evening the room was untouched, towels not changed etc. There were undesirable people swearing, shouting, and smoking outside the rooms on the balcony. This hotel is the worst place I have stayed at. Plenty of other nicer hotels in the area to stay rather than this one!
- Crossland Sherwood Forest
