The room had an unpleasant odor (stale smoke in a nonsmoking room), shower rod pulled from wall on both ends and hanging loose, phone unplugged, refrigerator so noisy had to unplug to sleep, mattress cheap and uncomfortable, fitted sheet did not fit, mattress pad balled up under sheet, carpet filthy with numerous stains and a dog barked all night. The employees were courteous and were willing to give us another room but we had already unpacked and dressed for bed. Overall, this was a terrible motel and the first and last time I will stay in a Days Inn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 May 2011
Dear Guest,
Thank you for choosing Days Inn Baton Rouge for your recent stay in our area. I am pleased that you found the employees to be courteous and willing to help you. I would have expected nothing less, but it is always nice to hear.
Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:
1) Housekeeping staff received additional training concerning the level of cleanliness required of them as our employees.
2) Management, maintenance and housekeeping staff members were jointly approached about what can be done to remove the odor of stale smoke from non-smoking rooms.
3) Maintenance staff was instructed to see to the repairs of the shower rod and the refrigerator in the room assigned to you.
4) Management was reminded of their responsibility to see to it that our valued guests remember their need to be thoughtful of their fellow guests and not allow their pets to disturb others.
I hope that the next time you visit our area, you will once again choose to stay at Days Inn Baton Rouge. I think you will be greatly pleased.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC