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Heritage House Hotel – reviews, photos

1887 US Hwy 23N, Prestonsburg, KY 41653-8661 (Formerly Best Western; Holiday Inn)
Hotel amenities
Heritage House Hotel
Ranked #4 of 4 hotels in Prestonsburg
3.0 of 5 stars 14 Reviews
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14 reviews from our community

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Charlottesville, Virginia
Senior Contributor
23 reviews 23 reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Neat and cordial accommodations in Eastern Kentucky”
4 of 5 stars Reviewed 17 December 2011
1
person found this review helpful

I stayed at the Heritage House when passing through Prestonsburg and found it to be a gracious and pleasant place to spend a night.

The property (exterior corridors) is quite large with two, multi-level buildings attached to the lobby/bar/meeting room structure. Check-in was a breeze and the clerk was friendly and knowledgeable.

The room was not what I would call modern or even up-to-date, but it was clean and comfortable. The TV was not a flat screen, but it was large enough and the standard def picture was quite clear. Plenty of channels to choose from and the wireless wifi worked well without a hitch. Firm bed, clean linens and above-average toiletries were all appreciated.

No notice of musty or ill smells. The bathroom was clean and the shower supplied adequate hot water and pressure. The bed was comfy, but the pillows were a tad "puffy" to suit me. The heating unit could have been a little quieter, but did the job. Speaking of noise, though the hotel sits nearby to a fairly busy four-lane road but I heard no road noise (or my neighbors) during my stay.

The bar/restaurant on site made a pretty good burger and had a great standup comedian show (free to hotel guests...not sure if it is always that way or if it was a special holiday deal). Mike in the bar was very hospitable and the manager Rhonda was helpful as well.

There is a free breakfast from 6a to 9a: bacon, eggs (pretty rubbery...skipped them) and sausage gravy, yogurt, milk and cereal. More than enough to get you out the door and on your way. Got to work on the lobby coffee though. The water and concentrate mix is bad enough with OJ...with coffee, yuuck! Cheap brewed coffee would be better.

Still, my only gripes are tiny. It's is not fancy, but it is plenty nice. I would gladly stay at the Heritage again.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very outdated-not very clean”
2 of 5 stars Reviewed 1 December 2011

I traveled here in October of 2011 on business. Upon entering the site, there is a bar and apparently you can smoke in it because that's what greeted me. The rooms are scary-I felt I needed to fumigate before I unpacked anything. Needless to say, I only stayed a night and won't be staying here again. My advice-find another hotel in the area!

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Decent stay”
4 of 5 stars Reviewed 28 October 2011

Rooms were clean. Stayed in a smoking room and of course they always have a funky smell. Carpeting was clean. Beds were nice, but very hard. They man at the front desk was awesome and very friendly. Would stay there again. Need better advertising on the location of the property.

Room Tip: If you don't know its there, you will drive right past it.
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  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by kandj-laporte for Prestonsburg
Ask kandj-laporte about Heritage House Hotel
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Ohio
Top Contributor
70 reviews 70 reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
“Kill Me Now.”
1 of 5 stars Reviewed 21 July 2011

Mildew and musty beyond belief. Went through an entire can of Fabreze with no improvement. I should have stayed on the road a drove to my death.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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OHIO
Senior Contributor
35 reviews 35 reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
“Poor Service”
1 of 5 stars Reviewed 31 October 2010
1
person found this review helpful

When this room was booked in advance, we requested a first floor room for various reasons. This was promised. When we went to check in, the lobby and parking lot was full of drunks from karaoke in the adjacent bar. The first floor room became a third floor room. The staff attempted to show us where the elevators were but all lights were cut off in the hallway and it was impossible to see where they were referring to. There were no parking spaces as they were all occupied by the clientele of the bar. This was a poor experience and the staff didn't handle it well at all. We asked for a refund and went up the road to Louisa to stay. The management could afford to train their desk help to a higher level of proficiency.

Stayed September 2010, travelled with family
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Additional Information about Heritage House Hotel

  • Heritage Hotel Prestonsburg
Address: 1887 US Hwy 23N, Prestonsburg, KY 41653-8661 (Formerly Best Western; Holiday Inn)
Price range (per night):* INR3,977 - 3,977

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