Mildew and musty beyond belief. Went through an entire can of Fabreze with no improvement. I should have stayed on the road a drove to my death.

When this room was booked in advance, we requested a first floor room for various reasons. This was promised. When we went to check in, the lobby and parking lot was full of drunks from karaoke in the adjacent bar. The first floor room became a third floor room. The staff attempted to show us where the elevators were but all lights were cut off in the hallway and it was impossible to see where they were referring to. There were no parking spaces as they were all occupied by the clientele of the bar. This was a poor experience and the staff didn't handle it well at all. We asked for a refund and went up the road to Louisa to stay. The management could afford to train their desk help to a higher level of proficiency.

On a recent business trip I stayed at this hotel. The room was clean and comfortable, pool was cool but felt good, food in hotel was really good. I left a wakeup call but did not recieve it and person at front desk said they called. The deluxe breakfast buffet was lacking variety more what I would call a continental breakfast. This is a good hotel very comfortable and clean, great location front desk staff could be a little less argumentative.

We just stayed at the Heritage House Hotel, in Prestonsburg, Ky. It was a very nice experience. The room was quite clean, the staff friendly, and the prices reasonable. The wifi worked perfectly. Our cell phones worked too, although you can't always expect that in a mountaneous, rural area. It certainly isn't the hotel's fault if cell phones don't work! My advice, leave the electronics at home and enjoy the ambiance and beauty of Eastern Ky. Be out of your room as much as possible, the area is fabulous!