We have stayed in Owensboro once a year for five years to attend the Jerusalem Ridge Bluegrass Festival. We decided to try the Days Inn this year.

Upon entering the lobby, there were several employees standing and seated. The front desk was polluted with piles of papers and file folders. I told them we had a reservation. A man started looking at his computer. He told me they didn't have the reservation (this was after I had confirmed the reservation twice by phone). He further went on to state they were changing over the computer system that day and all reservations had been lost. I asked why the reservations hadn't been printed before the changeover and was told that wouldn't have helped anything.

This guy kept searching with his computer and finally came up with a room. When I told him I needed to look at the room first he got hostile. He tried to program the key card and started throwing these cards all over the desk. Upon this gesture, a woman got up from a chair in the lobby to take over this transaction. Turns out she was the facility's general manager. Her attitude at the time was uncaring. When I examined this first room, there was only one bed in it for 3 people. Totally unacceptable. Upon returning to the front desk, they didn't think there were any other double rooms available. They searched and searched and finally told me they needed to give me a poolside room (apparently they were saving this room for someone else).

The room was clean. The beds were small for double beds. The room was very small.

When I went to check out the next morning, the General Manager was working the front desk. It was only then that she showed any concern about the check-in problem. I felt that was too little too late.

When I got back home, there was an email survey from Days Inn to fill out about my experience at their Owensboro hotel. When I completed the survey, corporate forwarded the results to the hotel and I got an email from the General Manager stating she thought we were satisfied with our stay and that everything had been made alright for us. She also stated the smart alack that was working at the front desk was given time off without pay for his antics, but also offered excuses for his actions. I didn't think there was any excuse for these actions toward a paying customer.

Why on earth a business such as this would change their computer system over on the busiest week of the year is beyond me. That's not a wise thing to do.

When leaving the next morning to head to Jerusalem Ridge, there was another person in the parking lot that had stayed in the room next to us. He asked me what I thought of this hotel. I kind of shrugged. He stated it was poor. He went on to say the continental breakfast was only juice, coffee and cereal.

We only wanted a decent room for a decent price. Not all the other things that went with this hotel stay.

Very disappointed.