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Holiday Inn Express Nicholasville – reviews, photos

2.5 of 5
164 Imperial Way, Nicholasville, KY 40356
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Holiday Inn Express Nicholasville
3.5 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    5
    3
    5
    0
    3
Date Rating
Florida
Senior Contributor
29 reviews 29 reviews
Reviews in 19 cities Reviews in 19 cities
91 helpful votes 91 helpful votes
“From Jeremy to the linens on the bed - excellent!”
4 of 5 stars Reviewed 24 February 2011

The hotel is very clean.

The staff is excellent and professional except for the grey haired woman who works nights.

If a situation arises where attention must be shown to a particular challenge, the staff (with the exception of the prudence of the aforementioned woman) is more than willing to do what they can to bring about a good resolution.

Some floors are partial smoking floors. That said, the smell of smoke on these floors is not confined to the smoking portion only. If you have difficulty with the smell of smoke be sure to get a room on a non-smoking floor.

This property has come a long way since Jeremy has assumed leadership.

I stay at this property by choice and would have no difficulty recommending it to anyone.

  • Stayed February 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravelAgentFL about Holiday Inn Express Nicholasville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Griffin, General Manager at Holiday Inn Express Nicholasville, responded to this review
11 January 2012
Wow! Thank you for your compliments! We take great pride in making sure guests who visit Holiday Inn Express Nicholasville receive a relaxing, memorable experience. I forwarded your compliments to our staff and they loved hearing what you had to say. We truly appreciate your loyalty and hope to see you back in Nicholasville very soon. Take care.
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Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“AWFUL EXPERIENCE”
1 of 5 stars Reviewed 16 February 2011
1
person found this review helpful

We checked in on Friday, February 11, 2010. Upon entering the elevator I noticed dirt in the corners. We arrived in our room which appeared to be nice and a farily large room. We left to meet friends and returned approximately 2:00 a.m. We turned on the t.v. to find we had no reception, in the morning we again turned the t.v. on to no reception. Upon leaving the hotel for the day, we advised the front desk the t.v. was not working they informed us they would look into it. We arrvied back to the hotel that evening again no t.v. A call to the front desk told us no one was there that could look at it, it would have to wait until morning. The hotel was full of kids running every where and screaming. We listend to kids running the hall ways until well after 2:00 a.m. on Sunday. Again on Sunday morning, our T.v. Still did not work, well over 36 hours since we checked in. When checking out, we were asked how everything was. I told the front desk clerk about the noise and she said she had had lots of complaints but they could not control everyone. By this point in time there were 5 or 6 other people waiting to check out and EACH OF THEM had the same complaint about the noise. I sent an email to the general manager of the hotel explaining all of this and have NEVER heard back from them. this is poor customer service and what could be a nice hotel is going down the drains really fast with this type of review.

  • Stayed February 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Jeremy Griffin, General Manager at Holiday Inn Express Nicholasville, responded to this review
11 January 2012
I'm very sorry about the experience you received during your stay in Nicholasville. You shouldn't have to deal with stuff like that and I hate that you had to. We take great pride in the work we do here and will be using your comments to look for ways to get better. I hope you can find it in you to trust us again and come back to visit. We will make it right. Thank you for your comments. Take care.
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Top Contributor
54 reviews 54 reviews
Reviews in 46 cities Reviews in 46 cities
49 helpful votes 49 helpful votes
“Holiday Inn Express offers great cinnamon rolls”
5 of 5 stars Reviewed 14 December 2010

I mean, everything else being equal, the cinnamon rolls are worth booking a night just for the free breakfast. Rooms are comfortable with every amenity you could want. Weather permitting, there are several restaurants within walking distance. Front desk was very helpful as we were trying to get someone to the hotel from an obscure location.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jwjwjwjw1 about Holiday Inn Express Nicholasville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Griffin, General Manager at Holiday Inn Express Nicholasville, responded to this review
11 January 2012
Thank you for your comments! Yes, those cinnamon rolls are amazing. I actually just had one myself. Seeing them glistening at me every morning makes it tough for me to stay away sometimes. We focus on being a well-rounded hotel that cares about all aspects of the hotel and your comments help us to know what we're good at and where we can improve. We appreciate you staying with us and hope you'll be back very soon. Take care!
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Indaina
1 review
“Nice hotel and have stayed alot of times.”
4 of 5 stars Reviewed 2 February 2010

I have been staying at this hotel for about 4 yrs now and have always been very pleased. One thing it has ref and microwave in room which is a very nice plus. The rooms are nice size and clean, good breakfast and friendly staff. Easy access to everything in Nicholasville, Ky and easy to get to Lexington, KY.

  • Stayed October 2009, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kittygirl1951 about Holiday Inn Express Nicholasville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy Griffin, General Manager at Holiday Inn Express Nicholasville, responded to this review
11 January 2012
Thank you for your comments! We truly value your loyalty in staying with us when there's so many other options available. Our staff takes great pride in the work they do and I have forwarded your comments on to them. Needless to say, they were overjoyed with your words. We hope to see you back in Nicholasville very soon. Take care!
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Lino Lakes, Minnesota
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
68 helpful votes 68 helpful votes
“Great staff!”
3 of 5 stars Reviewed 11 November 2008

This is an older property and is in need of remodeling. For the most part, it was clean. There were stains on the carpets and chairs and mold in the bathtub grout. Linens appeared to be new. Older TV. Great breakfast. Walls are thin and there was a large group of younger children running up and down the halls on our last evening, so that was a little annoying. The hotel is under new management, and I think that they are trying to bring this hotel many upgrades. All of the staff was very friendly and helpful with the couple of minor issues we had. I would stay here again.

  • Liked — The friendly, helpful staff
  • Disliked — Needs redecorating very badly
  • Stayed November 2008, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask bdawg about Holiday Inn Express Nicholasville
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nvlky, General Manager at Holiday Inn Express Nicholasville, responded to this review
20 January 2009
Those problems have been taken care of and corrected. Sorry about the problems you incurred during your stay. We are striving to meet the high demands of our great guests everyday. We hope to see you soon! Thank you for your feedback.
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Additional Information about Holiday Inn Express Nicholasville

  • Holiday Inn Nicholasville
  • Nicholasville Holiday Inn
Address: 164 Imperial Way, Nicholasville, KY 40356
Price range (per night):* INR6,273 - 10,530

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Holiday Inn Express Nicholasville
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