I never expected to be one of those people who complain about odors in hotel rooms. Sometimes thee is an odor when you open the door, but it is quickly forgotten. That was not the case here.A strong perfumey odor emanated constantly from the air conditioning unit or vicinity. I noticed it when i entered room, and I woke up during the night smelling it. The carpet seemed quite damp, so I am reasonably sure something was used to cover mildew odors or dry out the room. We accepted the room and did not tell anyone about it until check-out, so I really can't complain very much. The front desk lady said they used nothing but Comet to clean the rooms and that, perhaps, the odor came from the flowers outside the window. OK, whatever. Unlike some other contributors to this site, I found the room (109) to be in perfect condition. Furniture was relatively new, as were the refrigerator and microwave.Mattresses are a matter of personal taste, so I won't comment on that. Breakfast was excellent, and the breakfast lady was attentive and friendly.

I was to be working in Morehead area for 3 days. Reservation was made by the company I contract with. The young man, Trey, who checked me in the first night was very friendly, helpful, gracious. M y room was clean, smoke-free, very pleasant. At bedtime I realized I'd forgotten a toothbrush. Of course Trey pleasantly supplied one for me. Slept well in a very comfortable bed with, my fave - white bedding!
In the a.m., I realized I'd forgotten deodorant - and it was to be another 90-degree day! I dressed and went down for breakfast, ready to head out to work afterward. Stopped at the desk, asked for and received a deodorant. Went to the nearby bathroom to apply; At a good, hot, FREE breakfast, headed out to work.
I'd left a tip in the room for housekeeping. It was still there when I returned, though the room was well taken care of. A note said they could not take money that did not state specifically that it was a tip, signed by someone from housekeeping. I called the desk to see if she would be working the next day - she would. I found note paper, wrapped the tip in it and noted that it was a tip her. Wrapped a 2nd tip in another notepaper and stated it was a tip for "today's" housekeeper. Left both on the desk.
The 2nd day, ended up getting finished with all work and back to the motel shortly before 1:00pm. Asked if I could still check out and not pay the 3rd night's rent. The desk clerk said sure.. Went up to pack quickly and check out. Saw a maid in the hallway and asked if it was "name" bye name. It was, so I spoke to her about the tips. She was very gracious and thankful for the tip, and had left me a note expressing thanks. Packed up and headed home, saving the company I contract with a night's rent -- they'd better be grateful, too!
Breakfast both mornings very good. All areas were clean and pleasantly decorated. Even the parking lot was clean. Staff was outstanding. I travel quite a bit and know good property, furnishings, free food, and staff when I encounter it. This place measured up VERY well. Nice indoor pool that I did not use.

Family of four traveling with our four cats and we were surprised with this hotel. Clean rooms, comfortable, and even though we were on the first floor pretty quiet. Not too far away from Morehead. We were able to find a great Mexican place for dinner within a 10 minute drive.

I was very disappointed with my stay at the Holiday Inn Express in Moreland, KY. I stay often at HIE and it is my hotel of choice when I am travelling. While the hotel achieved the "baseline" for an HIE, the customer service and attention to detail is very lacking.

I checked in and went to my room. I turned on the TV and started to search through the channels. I noted the HBO guide under the TV, so I looked for HBO. After not finding it, I looked in the folder in the room for a TV listing. The TV listings were wrong, badly wrong, and I could not find teh proper channels. A little while later, I discovered a lamenated piece of paper with a channel listing. There it was - HBO is on 97. So I changed the TV to 97 and there was no picture. I went to the bathroom and just about broke my finger on the toilet seat as it would not easily swing up. It was so tight I literally had to push it up and even then it did not rest back against the tank. Admittedly, both of these things were relatively minor, but I have not had these types of issues at other HIEs I have visited.

The next morning I went downstairs for breakfast around 7:30am. I noted there was no paper at the room, but I figured I could pick one up downstairs. No papers were available. I heard quite a bit of loud talking in the breakfast area and thought there must be a couple of families down there. The room is not large and there were four employees sitting at the table. It was a little difficult maneuvering around them but I did get through. Then I went over to get coffee and two of the containers were empty and there was no Splenda sweetner available. I have never been at an HIE where there were no customers in the eating area and at the same time there were empty containers of coffee. I have never been in an HIE where the employees sat around one of the tables in the breakfast area, especially not with making the amount of noise these people were making. No matter, I got my breakfast and went back to my room. Again, serviceable, but curious that the customer service was as it was.

Lastly, I came down to check out at 10am and found the papers there in a stack. As I walked into the lobby I noticed a young man who I assumed was a guest waiting to check out as well. No one was at the desk, although I could see one or two people in the office (looked like housekeeping people) who also saw me. I waited about a minute and looked in the breakfast area where I saw two employees talking and asked if there was someone at the desk. They said, "Yes, there should be," and went back to their discussion. I went back to the lobby and a young woman from housekeeping came out and started talking to the young man in the lobby. It was apparent he was not a guest but that he knew the young woman, and they talked and did their best to ignore me. A woman came out at that point and asked if she could help me and I said I was checking out and my room number. She gave me my bill and said, "You're all set," and went back to her task. She never asked how the stay was, if everything was OK, etc. Then, as I was leaving, there was another young woman from housekeeping, sitting on the planter/bench across from the door to the lobby, enjoying a cigarette.

I was very disappointed by all of this. I go to HIE because it is a good chain, the room is clean and the features are done correctly. I go there because I know what will be out for breakfast. I go there because I KNEW that the staff would be professional, do a good job, and be concerned about my well being while there. The staff at Morehead, KY, was much more concerned about their personal well being and getting together to talk than taking care of the customers. It appears this applied to everyone I met that worked there. I am not sure I could have been made to feel less welcome at your hotel. I plan on returning to HIE in the future, but I can guarantee I will not stay at the Morehead, KY, location, even if I have to travel to the area for business again. That staff has no clue how to run a hotel.