They try to tell me that I could not check in until 3:00pm , when I got there at 9:00am , then they never came and cleaned the room on the weekend that I stayed there. They where the worst host that I have ever dealt with . Not even a receipt are invoice when you leave , who does that ? When use the word unprofessional and rude they can get an A+ for that. Will never in my life stay at this hotel ever again , if all other hotels are full I would rather sleep in my car then stay here again...!!!!!!!!! This place needs to be shut down and all new staff hired from the front door to the back !!!!!!!!!!!!! I almost forgot the big gap under the door where anything could crawl in....

While the houskeeping staff was cleaning my room she was talking on her cell phone on a personal call. Once she got off of the phone she asked if I wanted her to vacum the floor and I told her yes, that was a part of the weekly cleaning that we are paying for. So she vacumed. She then said that she wouls just leave the sheets and such for me to make the bed since I had pillows on the bed. I told her no problem I'll move the pillows. So I moved the pillows and she then still refused to make the bed because I had luggage beside the bed. I have been at this hotel now for 3 weeks and the 1st and 2nd time the room was cleaned the bed was made without any issues at all. She still refused so I called the front desk and he sent the head housekeeper to the room and I told her about the issue and about the housekeeper being on a personal cell phone call. And the housekeeper then started yelling at me and comming towards me. The headhouse keeper basicly removed her from my room. And the door to the room was left open. When the housekeeper then came back to get her cart she looked right at me and called me a b***h. This employee made me feel threatened and very uncomfortable. And my room never got finished being cleaned as well. Once this stay is over I will NEVER stay at another Extended Stay America Hotel. This was very unprofessional and very uncalled for. I am afraid to leave my room with her around.

I am loathe to give a business a bad review, but holy cow, this is the worst hotel I've stayed in since spring break of '88. The room just felt dirty and claustrophobic. The bed literally crippled me...it destroyed my otherwise healthy back to the point that I was thinking of seeking professional medical help. My sheets and comforters had cigarrette burns in them.

I can't imagine staying here for any length of time, let alone an "extended stay". It was horrific.

Much to my horror and dismay, I found myself with yet another Extended Stay hotel off of Hotwire.com (and I even paid more this time too!). I cursed my luck as I was certain my experience would be the same, if not worse, than the other ESA I stayed at on Bunsen Rd.

However, this location is much, much different. So different that I have to believe they are run by two separate owners. First off, this location actually has a main office, and not some rundown closet-with-desk. Secondly, the area it is in is much nicer and more convenient to downtown than Bunsen Rd. And third, the room was clean, neat and nothing was damaged! Yay!

With ESA everything is very bare-bones basic, you arent getting a room at the Ritz. But if you can deal with a slightly too-firm mattress, a very tiny TV that gets about a dozen stations and no shampoo, then for the price this is a great bargain.