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Hyatt Regency Louisville – reviews, photos

3.5 of 5
320 West Jefferson, Louisville, KY 40202
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Hyatt Regency Louisville
Ranked #30 of 95 hotels in Louisville
4.0 of 5 stars 202 Reviews
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202 reviews from our community

What travellers say about this hotel
  • Convention center(5)
  • Very nice(5)
  • Parking garage(4)
  • Great location(3)
  • Fourth Street LIve(3)
  • Street Live(3)
Traveller rating
    56
    88
    40
    13
    5
Only show reviews for Family (22) | Couples (63) | Business (68)
Date Rating
Cleveland, TN
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Restful night in Louisville”
4 of 5 stars Reviewed 7 February 2012

I was in Louisville for one night for business. I found the Hyatt Regency to be a good choice.

It is a nice property conveniently situation near the Convention Center, Arena, and a number of restaurants. The staff was friendly and efficient. The room was not immaculate, but it was reasonably clean. The bed was very comfortable and I rested well. The room does not have as many electrical outlets as you find in many newer hotels. I had to get under the desk to plug in my electronics.

Overall, it was a good experience.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pabholt about Hyatt Regency Louisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review
16 February 2012
On behalf of the entire staff at the Hyatt Regency Louisville, we would like to thank you for taking the time to compile a review your recent stay. It is feedback such as this that enables us to identify areas of concern so that corrective action may be taken. We look forward to welcoming you again soon.
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Kentucky
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“wounderful rooms”
5 of 5 stars Reviewed 4 February 2012

we stayed here two nights it was so great , close to everything, wounderful staff. great breackfast.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KesslerKentucky about Hyatt Regency Louisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review
16 February 2012
Thank you for taking the time to write such great comments about our hotel. We are happy you enjoyed your stay and hope to see you again in the near future.
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LEXINGTON, KY
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
“Best downtown Louisville hotel!!”
5 of 5 stars Reviewed 2 February 2012

We LOVE the Hyatt when staying in downtown Louisville!! It is the perfect location for walking to 4th Street Live and having a great time! Parking is easy and not very expensive. The men who work valet are awesome if you choose to slplurge a little!! Check in is a breeze, and the hotel is beautiful. Rooms are always clean and comfortable. If you choose the Hyatt, you will absolutely NOT be disappointed!!!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AFANOFSANDALS about Hyatt Regency Louisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review
16 February 2012
Thank you for choosing to stay at the Hyatt Regency Louisville and for taking the time to review your experience. We are happy you had the opportunity to meet our valet staff and will share your wonderful comments with them. We look forward to finalizing our renovation and cannot wait to show our guests all the exciting changes. I hope you will have the opportunity to stay with us again once the renovation is complete (mid-April 2012). We look forward to welcoming you back to the new and improved Hyatt Regency Louisville!
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Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Good location, great city view”
4 of 5 stars Reviewed 21 January 2012

This is a typical business hotel in downtown Louisville. The location is convenient to downtown attractions. Both valet and self-parking options are available, with or without in-and-out privileges, all for different fees, of course. The staff was very friendly. We requested to be on an upper floor with a city view and they easily changed our room. The rooms were recently renovated and of average size. The hotel has an indoor pool of a decent-size with hot tub. My kids enjoyed it. The only negatives are that of the entire chain--no complimentary extras--there is no free coffee in the lobby, no free breakfast, no free internet. (Other reviewers have posted that they had breakfast--that's only if it's included in the room rate, not for everyone.) Families should take that into consideration before making a reservation.

Disclosure: I am a travel blogger, but paid for this hotel out of my own pocket. The hotel staff was not aware I am a blogger. I blog at www.travel50stateswithkids.com

Room Tip: Ask for a room on an upper floor with a city view
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  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TerriGW about Hyatt Regency Louisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review
6 February 2012
On behalf of the entire staff of the Hyatt Regency Louisville, we would like to thank you for your recent stay, and for taking the time to compile a review of your experience. I am happy to forward your comments regarding the friendliness of the staff to our management team. Various rate packages which include breakfast and other extras are offered throughout the year. In addition, we have special offers for travelling families in need of an additional room for their kids. I hope you will consider the Hyatt Regency Louisville again the next time your travels bring you to Louisville.
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Arlington, Virginia
Senior Contributor
43 reviews 43 reviews
Reviews in 37 cities Reviews in 37 cities
137 helpful votes 137 helpful votes
“Average, Loud Banging Noise”
3 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

To start with a negative: There was a loud banging noise heard in my room the entire time. Not a construction noise, but a constant banging. So bad that I wore earplugs the entire time in my room as I did not want a headache. If you have oil heat, almost like when the heat comes up, but constant. Whatever it was, it was beyond annoying, and made the stay less that pleasurable.

Other than that:
*LOCATION is excellent. You can walk to most downtown Louisville sights and it has easy access to I-65
*ROOM is recently renovated with comfy furnishings, giant flat-screen and fast PAY wi-fi. However, one of the lamps in my room was faulty. Room was very clean and bed is comfy. Room is also pretty big. Nice view from 12th floor of the building with lighouse at top and if you bend your head properly, the river.
*STAFF are very friendly and eager to help with directions. But front desk was often quite busy and it took a while for extra staff for to come out.
*PARKING is in a giant garage that is shared with the Marriott & Convention Center. It's $13 with in and out and $10 for overnight only. Not bad considering I'm used to DC and NY prices.
*It's a Hyatt so the extra's add up. Wi-fi $7, parking $13, etc.

Would I return? Possibly. That continuous banging noise, not from construction, really drove me nuts. I hate wearing earplugs non-stop.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by PlateMan for Louisville
Ask PlateMan about Hyatt Regency Louisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review
6 February 2012
Thank you for taking the time to review our hotel based on your recent stay. I regret your overall experience did not exceed your expectations, which is what we strive to achieve at Hyatt Hotels. I have shared your comments regarding the banging with noise with our Engineering Department in an effort to minimize the impact on other guests. With regards to the appearance of the hotel, we continue our $5.8 million renovation of the hotel’s main entrance, lobby, front desk, and brand new restaurant and lounge, Sway (short for Southern Way), which will be complete mid-April 2012. I hope you will choose to stay with us again the next time you visit Louisville, and allow us another opportunity to show you the true Hyatt touch.
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Additional Information about Hyatt Regency Louisville

  • Louisville Hyatt Regency
  • Hyatt Louisville Ky
  • Hyatt Louisville
  • Louisville Hyatt
Address: 320 West Jefferson, Louisville, KY 40202
Price range (per night):* INR6,665 - 12,826

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