Due to a home fire my family and I stayed at the Holiday Inn-Hurstebourne for over a month. Our initial plans were to stay there for a couple of days and move to an extended stay. After only a few days, the staff made us feel so welcomed that we decided to make this hotel our home for the short-term. I can't say enough how friendly, warm, and caring the staff & management were in terms of meeting our needs and making sure we were comfortable.

I would not wish our disaster on anyone but the people at the Holiday Inn made a bad situation a lot more bearable. From the front desk staff, to executive management, to the restaurant staff, to housekeeping, to maintenance, we always were greeted with a warm smile and a positive attitude. The Winner Circle restaurant had an great selection of food and the fact that Kids Eat Free was also a big plus.

The facility was great. Rooms were very comfortable and the convention center is pretty impressive. I was able to use WiFi in my rooms which helped me keep up with work pretty easily while taking care of my printing needs in the business center. The closest thing to a negative I can say is that there were no HD TVs in the room but that is a very minor thing. I likes of channels so I found the channel selection very adequately.

Hotel is conveniently located next to I-64 which makes travel and access very easy. Overall I cannot rave enough about the people. At the end of the day, I judge hotel experiences based more so on the service and atmosphere versus just what a hotel looks like. The Holiday Inn Hurstebourne is a great blend of a great hotel but even greater people.

Traveling across country I stayed at various hotels along the way. The staff at the HI Hurstbourne were professional and very helpful with all of my needs. From the front desk to the restaurant staff, I was greeted with smiles and helpful service. My room had been recently updated which made for a very enjoyable stay.

I will defintely put this on my places to stay as I travel back across country.

Stayed overnight just passing thru on our way to our destination, but was completely satisfied with room quality for price paid. Did not use any ammenities, but motel appeared to be in good repair, and well maintained.

My husband and I were part of a convention here and the rooms were barely average. The hotel seems old and there was a musty smell throughout. The toilet didn't flush every time. We reported this but the front desk personnel just smiled. I don't think they took our complaint seriously. We only got one change of towels and no sheets throughout our stay -- and then I had to call the front desk. There was a large restaurant but the food was terrible. Too bad, too, because many in our group had no vehicle to transport them to nearby restaurants. The hotel is big enough to cater to large groups, but poor housekeeping and the restaurant is preventing them from being a quality hotel... And this is a Holiday Inn? Really?