As I heard a front desk employee telling a guest, this place prides itself on being a 4-star hotel. There's no way. While I give them props for coming a long way in the past three years since this was the Executive West, they have a long way to go before calling themselves 4-star. The rooms are comfortable, especially the bedding. But, assuming the main purpose is to get a good night's sleep--beware! The windows are not soundproof at all, and this hotel is right next to the airport and interstates. I could hear not only planes and traffic all night long, but even people talking in the parking lot. The bass of passing car stereos could clearly be heard. I used the thermostat to put the fan in the "on" position instead of "auto," hoping the sound would drown out the other noise. The fan did not kick on all night long, so the dead silence of the room meant I heard everything. Then, at 6:00 a.m., the family next door was up and I could hear every word they were saying very clearly through the walls and connecting door. And they were speaking at normal levels. Finally, there is the shuttle service. We chose this hotel because it was the "preferred" hotel for an event we attended at the Expo Center, advertising shuttle service so you don't have to pay to park at the fairground. They were operating only one of their two shuttles, even though this was obviously a very busy Saturday morning. Judging by the parking lot and people in the lobby, they had a big crowd staying and didn't staff appropriately for the shuttle service. We were told to move aside twice so that the shuttle driver could take understandably angry passengers to the airport first. So, yes the rooms are fine but not as nice as a Hilton Garden Inn. Given the fact that a decent night's sleep is impossible in room 336, I can't recommend the Crowne Plaza.