I just returned from a one night stay at this hotel. Woke up with multiple welts on my torso and arms. I thought they were just mosquito bites or hives, but they itched terribly and a few looked angry and began to ooze when I scratched them.
I saw a physician the next day and the distribution of the bites suggests BED BUGS. I am on a steroid and antihistamine now to control the itching and burning.
This was the only hotel I stayed in during my trip. From what I understand, bed bugs do not hop from room to room, but BEWARE anyway. Do not put any personal belongings on the bed, floor, or into the dressers. Keep all your belongings on a rack. Inspect the bed, headboard, and dust ruffle for signs of BED BUGS. They aren't a health hazard per se, but the itch from their bites makes for a miserable few days, and God forbid you bring them home with you. Apparently, they can be very hard to eradicate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 August 2011
Thank you for your response. Your claim is very concerning and alarming to us and one that we need additional information on. We have never had an incident to date in this hotel. We are very proactive in our approach to ensure we continue this track record. Our housekeeping and engineering teams are trained in detection and we contract with Ecolab Pest Elimination to ensure there is no possibility of activity. For future reference, any hotel would appreciate being contacted directly regarding matters such as this, so that they can address it immediately. Please contact me via my information below so I can better understand the circumstances surrounding your situation. Our goal to provide exceptional service and pristine accommodations. If we have failed to achieve this then our goal is to make things right by our guests. I look forward to hearing from you soon.
Sincerely,
Michael A. Curd | General Manager, CHA | Hilton Suites Lexington Green|
Tel 859.271.7110 | Fax 859.271.7108 | Cell 859.312.8513 |
245 Lexington Green Circle | Lexington, KY 40503
mike.curd@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC