Could be the location & the fact that LOTS of people select HIE... this location is very tattered from MUCH traffic, wear, & tear. Carpets are dirty, obviously SMOKERS violate the KY non-smoiking rule for such facilities.

If HIE does collect a $100 cleaning fee, then the service they use to clean up after a room is polluted does not EARN its fee!

No bed bugs in our room... good night's sleep... very acceptable breakfast variety... but no waffles.

To start out this hotel's staff was friendly....every staff member had a smile on their face and would speak to you..whether to say good morning or to ask how your stay was. The hotel was not run by foreigners and was very clean. Everything worked in the room. The breakfast was very good and for once was a hot one. I will not stay at any other hotel again. I would recommend this hotel to everyone I know. There was not one thing negative about this hotel.

We had bed bugs in not one, but two rooms!! When we contacted the person at the front desk, the only thing he did for us was change rooms. No apology...

The room smelled musty and wasn't clean.

I have stayed at other Holiday Inn Express' before and none of them were this bad.

Worst experience is that I wasn't able to sleep at night in fear of more bed bugs in the new room.

Of my many travel experiences this most recent hotel experience has to rate as the worst. Several days prior to my arrival, I made a reservation directly through the hotels website for a King size room with a Jaccuzi bath.

Upon arrival, I complete the check-in process go to the room to discover that it is a King size Wheel chair accessible room. When I call the front desk to explain the mistake, I was told to hold and then hung up on. So I gathered my bags and went downstairs to the front desk.

When speaking with the desk clerk I was told that according to their computer that is the room type I ordered. I disagreed, and took the opportunity to boot my laptop and retreive my email confirmation. Behold, it stated exactly what I had reserved...a King room with Jaccuzi tub.

The desk clerk still refused to acknowledge that this was the room type I had reserved and began hastly calling number from some notebook and leaving multiple messages. As I dialed the reservation number on my confirmation email, the desk clerk discovered some notes on my account showing that my room had been DOWN GRADED by one of their employees.

Even with this admission of their error, the desk clerk offered me the room I was assigned or a room with two double beds. Both of these options were DOWN GRADES from my reservation.

To date, this issue remains unresolved. Travelers beware, as multiple Holiday Inn Express locations in Lexington have the SAME management!