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Hilton Lexington Downtown – reviews, photos

3.0 of 5
369 W. Vine Street, Lexington, KY 40507
Hotel amenities
Hilton Lexington Downtown
Ranked #16 of 65 hotels in Lexington
4.0 of 5 stars 96 Reviews
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96 reviews from our community

    Trip type
Traveller rating
    30
    36
    19
    8
    3
Date Rating
Bakersfield, California
Top Contributor
53 reviews 53 reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“I am sure the Hyatt has more class”
3 of 5 stars Reviewed 18 January 2012

Sadly enough this is my second stay in in 3 months ar this physically mice facility, where rooms are comfortable, but the noise in the corridor does not let you sleep anyway. They have the sleep number beds, wish I could have been able to try it but it was broken. The auto climate control in the room was also broken, so I wall all night putting my swetshirt on and taking it off, which it was not a big deal since the outside noise did not let me sleep anyway.
As a diamond member of Hilton, I am a sucker for returning, will try the Hyatt next time

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 5 more reviews by Alex O for Lexington
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty Rothchild, General Manager at Hilton Lexington Downtown, responded to this review
25 January 2012
I'm extremely sorry for any inconvenience you experienced during your stay due to noise and your sleep number bed not working properly. Thank you for letting us know about your visit. Please contact me I want to make this right.
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Linden, New Jersey
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Good Food & Service!”
5 of 5 stars Reviewed 18 January 2012

The location of the hotel is perfect, both for business or for fun! The hotel is clean, and the staff is very friendly and helpful. The food is great, and if you do not feel like going outside of the hotel, you have a choice of Triangle Grille for breakfast/lunch/dinner or Bigg Blue Martini for dinner service. Of course, there is also room service available from 6am to 11pm, daily.
Fitness center is opened from 5am to 11pm, and it is on the 3rd floor.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TamkaDen about Hilton Lexington Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
“Great front desk staff!”
5 of 5 stars Reviewed 17 January 2012
2
people found this review helpful

After an accident (not our fault) on the way, we ended up in Lexington, semi-stranded. Jerry, at the front desk, was SO helpful in helping up get the best rate AND with suggestions for dinner, etc. He really helped save out vacation!

We found the hotel to be very clean and comfortable. Our room was right by an elevator and the vending area, but we never had any problems with noise. The location is a really great starting point for downtown Lexington, and you cannot beat free parking. If we ever go back to Lexington, I know where we'll stay!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SiobhanOK about Hilton Lexington Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty Rothchild, General Manager at Hilton Lexington Downtown, responded to this review
19 January 2012
I’m so happy to hear we were able to save your vacation. I’ll give Jerry a nice big pat on the back for helping accommodate you and your family. If you’re ever stranded in Lexington again come back and see us!
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Flatwoods, Kentucky
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Most comfortable stay away from home!”
5 of 5 stars Reviewed 8 January 2012

Excellent choice - especially for a conference. Rooms were very nice. Newly remodeled. Staff friendly!

  • Stayed February 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kyme2011 about Hilton Lexington Downtown
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Marty Rothchild, General Manager at Hilton Lexington Downtown, responded to this review
10 January 2012
We really appreciate you taking the time to write about your experience. We love hearing back from guests who enjoyed their stay while attending conferences here at the hotel. I’ll pass along the kudos to our staff for the positive comments.
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Vicksburg, MS
Senior Contributor
34 reviews 34 reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Absolutely Awesome!”
5 of 5 stars Reviewed 4 January 2012
2
people found this review helpful

My son and I visited Lexington over NYE and stayed at this property for 5 nights. I am extremely pleased with my stay and am honestly shocked that there are any negative reviews at all.

First, the location of this hotel is excellent. If you are in downtown Lexington for business or a game, you never have to leave the area to get anything you need. There are many restaurants in the area and many stores to shop at as well.

We mainly chose to stay here because we wanted to attend a UK game at Rupp and not have to worry about fighting the traffic. It was perfect as we didn't even have to go outside in the cold weather because they have an enclosed walkway that connects to the hotel that will take you to Rupp. It was very convenient!

We arrived about 3pm and had no problems during check in. It was quick and easy. There were a ton of boys basketball teams also staying at the hotel for a tournament so I was very impressed with how efficient things were considering they were so busy.

Our room was on the 15th floor overlooking triangle park. The view was awesome! My son spent many hours watching people ice skate from the window. The room was spacious and clean and I have no complaints about it whatsoever. I wasn't a fan of the sleep number bed and wish they would do away with them, but it wasn't a big deal.

There was a huge party going on in the lobby on NYE and I was impressed at how it was handled. Security was everywhere and we had no issues the entire night as guests who didn't attend the party. We did hear some rowdy people in the hall around 2am as they headed to our rooms but considering it was NYE, it was to be expected.

My son enjoyed the indoor pool. It was very clean and a nice size for being an indoor pool. We didn't use the fitness center but it looked clean and had a variety of machines.

If I could change one thing about the hotel, I would suggest they add self laundry. They do offer laundry service for a fee but I don't like to use it so we had to find a laundromat a few miles away to wash clothes.

Parking was free and convenient. The hotel is attached to a parking garage and we never had any issues finding a space, even on NYE. You are required to get a ticket when you enter the garage but when you leave the garage, as long as you have your room key, you won't get charged for parking.

Overall, I am extremely satisfied with this hotel and based on my experience, I am really surprised it is only a 3 star hotel. I would give it a 3.5 or maybe even a 4. I would definitely recommend it to anyone looking for a great hotel while visiting Lexington!

Room Tip: Request a room overlooking Triangle Park if you want a room with a view!
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by downsouthgirl80 for Lexington
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty Rothchild, General Manager at Hilton Lexington Downtown, responded to this review
10 January 2012
Thank you for letting us know your stay over New Year’s Eve was “absolutely awesome.” I’m thrilled the hotel staff impressed you during your 5 night stay. On your next visit I recommend staying on our Executive Level where we have a laundry facility for our guests. We hope to see you and your family again for the next UK home game.
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Additional Information about Hilton Lexington Downtown

  • Hilton Hotels Lexington
Address: 369 W. Vine Street, Lexington, KY 40507
Price range (per night):* INR7,448 - 12,561

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