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Crowne Plaza Hotel Lexington near Keeneland/UK – reviews, photos

3.5 of 5
1375 S Broadway, Lexington, KY 40504
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Crowne Plaza Hotel Lexington near Keeneland/UK
Ranked #32 of 65 hotels in Lexington
3.5 of 5 stars 154 Reviews
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154 reviews from our community

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Date Rating
Louisville, Kentucky, United States
1 review
2 helpful votes 2 helpful votes
“Wow, Lexington's Best Kept Secret”
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

I travel to Lexington weekly and have stayed at many hotels there. Love this town and it's hospitality. Decided to try Campbell House again as it had been 6 years and heard, despite the community thinking it was "dead", that it really had made great strides recently as it came out of Chapter 11. Man am I hooked.... From the incredible front office staff, Mandy and Keenan are a blast and so helpful, to Jason Wathen, Food and Beverage Director, these folks cannot do enough for you. The rooms are so "much like home"! Warm, cozy and spacious with beautiful new big flat screens and completely remodeled bathrooms. They even provide "turn down service"!!! Now this is goin back to the old days and if you want to get the feel of what the Glory Days of the Horse Industry are stay here. It is steeped in tradition. From the comfy breezy beautiful front porch area to enter the historic lobby to the decor throughout the facility you will feel like a Horse Baron. The Food at Kilban's is true Southern Charm Gourmet with everything from Hot Browns to Fresh Rainbow Trout and Delicious Filets of Beef. I was on a special diet last two times and the chef was happy to accomodate my every need! The atmosphere at Bogarts will provide even the weariest of road warriortravelers a comforting way to end the day! The employees like Mandy and Jason are long timers with tremendous knowledge of the place's hostory. STAY HERE! Best bargain in town with 287 rooms they are seldom booked at this point....Oh by the way, ever slept on a Tempur Pedic mattress? That is all they have....what an investment that must have been! They are amazing!!!!!!

Room Tip: Ask for free upgrade. These folks want everyone to experience this place, you may get lucky and get...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RickRaque about Crowne Plaza Hotel Lexington near Keeneland/UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrissy Buchanan, Director of Sales at Crowne Plaza Hotel Lexington near Keeneland/UK, responded to this review
2 February 2012
Thank you so very much for sharing your guest experience with us. We are so pleased that you enjoyed your stay and had an oppurtunity to see our new 37' Flat screen TVs in the room. Please make sure that you let me know when you come back to stay with us, I would like the oppurtunity to say thank you in person as well.
See you soon!!
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Oakville, Canada
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Nice hotel - a bit dated”
3 of 5 stars Reviewed 18 January 2012

Stayed here overnight on our way to Florida.

Arrived tired and late. Check-in was pretty efficient - very courteous staff. They give me the electronic key and the room number - we go up and open the room door - only to find a family inside ironing their clothes! Apologized to them, went back to the front desk. It was an honest mistake and they were profusely apologetic - gave us a new room immediately and threw in breakfast vouchers!

The hotel is really nice from outside - looks like an old country home. The rooms (and the hallways) are a bit dated though. Our room was very spacious, clean and comfortable - perfect for our needs. The bathroom was a bit small.

While overall a good experience, the hotel needs to be upgraded, especially the bathrooms. They even had a picture tube TV set!

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrissy Buchanan, Director of Sales at Crowne Plaza Hotel Lexington near Keeneland/UK, responded to this review
2 February 2012
Thank you for your recent review of our property. I am sorry that you encountered a problem with your room and other people being in the room you assigned. We have changed some of the procedures at the front desk and housekeeping in every effort to make sure this never happens again.
As far as the rest of the hotel, I am pleased to report we have finished installing 37' flat screen TVs in all of our guestrooms and the carpet and vinyl in our guest hallways has been ordered and is due to be installed by next month. We hope to continue to improve our hotel and give our guests the best experience. It is feedback like yours that helps us address the issues and the impressions of our community. Thank you for helping us improve and we look forward to being able to have your family as our guest again the near future.
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Lexington, Kentucky
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great place to spend the night.”
3 of 5 stars Reviewed 15 January 2012

My flight from Lexington to Atlanta was strangely delayed, and I ended up having to book a flight for the next day. The Delta representative called this hotel and they agreed to have a room available for me within a 30 second phone call. They were even willing to send a shuttle to pick me up at the airport.

Very accommodating. The room was big, and clean. There was even a little goodie bag from the hotel waiting for me on the bed when I arrived. I received meal vouchers from the airline, which I used for breakfast in the morning. To be honest, it was pretty expensive and if I'd had to pay full price, I probably would have eaten on my own, but it was buffet style and actually very good!

Great hotel, and I'd definitely stay there again on my own terms.

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Chrissy Buchanan, Director of Sales at Crowne Plaza Hotel Lexington near Keeneland/UK, responded to this review
2 February 2012
Thank you for your recent review of our property. I am so sorry that your flight was delayed, but glad we were able to have you as our guest. Even though you had a voucher, we are still looking into the pricing of Breakfast. It is important that all our guests enjoy every outlet we have to offer and by looking into the pricing, we can make that happen. Thank you for the review and we hope that you will take a trip back to Lexington and come see us.
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Evansville, Indiana
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed 29 December 2011

My wife and I stayed here over Christmas while visiting family. This was the second time we stayed here. The first time we had a small room that was comfortable. This time I paid about $10 more a night and the room was a lot larger and more comfortable. The indoor pool was nice and the restaurant and bar looked really nice. The staff was very friendly. This is an older hotel with a lot of charm. We will definately stay here again.

Room Tip: Spend a couple extra bucks and upgrade, you will get a much larger room.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
1 review
“Nice place to stay”
4 of 5 stars Reviewed 27 December 2011

I spent a few days there over Christmas and my room was huge! The bathroom was fine but could have been a little bigger, the beds were comfy and everything worked. The staff seemed willing to help with anything and were very polite. Will stay here again.

  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Crowne Plaza Hotel Lexington near Keeneland/UK

  • Crowne Plaza Lexington
  • Crowne Plaza Campbell Hotel
Address: 1375 S Broadway, Lexington, KY 40504
Price range (per night):* INR5,836 - 9,115

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Crowne Plaza Hotel Lexington near Keeneland/UK
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