We stayed three nights here. It's a nice location with restaurants nearby--Cracker Barrel, Hometown Buffet, fast food places, Waffle House (of course), etc. The rooms were roomy and clean. The pool was closed the entire stay with no explanation as to why. The front desk was understaffed and the gentleman who was there two of the three days seemed frazzled and not very friendly. The woman who was there one day though, was very helpful and even printed out directions for us to the local Bats baseball game. The breakfast was not very good; standard waffle maker but one was out of order and the batter turned out runny and undercooked; biscuits and white gravy, bread that seemed stale. After the first day, we ate out. Cleaning staff was great and left us extra towels when asked and extra soap/shampoo (which we didn't ask for but used).

I traveled with a group of family and lots of children. It was a last minute spring break trip to get away and we chose Jameson East in Louisville because of the great rate and indoor pool. But this hotel as I found out is not for African Americans. We were treated so poorly. We had one lady that was extremely helpful (an Asian lady), polite and tried her best to make us feel comfortable. But our trip was already ruined. We stayed for 4 days and 3 nights. We asked for clean sheets due to the widespread threat of bed bugs. We wanted to make sure we had clean sheets and I had my 8 month old baby with me so I didn't want to take any chances. They gave us a hard time about giving us clean sheets, "they didn't have any", the manager said at first. We left to go sight see and came back there were sheets on the sink in each of our rooms when we returned. Then they put us at the very end of the hotel. We originally booked our rooms specifically for non-smoking when we got there, unaware, they put us on the smoking floor at the very end of the hotel. Then we woke up the next morning my little cousin had an asthma attack, my eyes were swollen. We went to complain about our rooms smelling like smoke then they moved us to the third floor where there is completely no smoking, to the opposite end, at the very end of the hotel again. The best thing about this hotel was the breakfast and the Asian lady that was so polite. I had issues with the so-called crib they give you for your children. It was a playpen and it was broken. When I told them about it they said the hotel only has three and they didn't have anymore available. Then the next day we got back to the hotel from another adventure and our room key didn't work! The man was so rude and slammed a new key down on the counter at me! This is the worst hotel experience I have ever had! Then I found out they do not change the comforters on the beds. They changes the sheets and put the same comforters back on the beds. I saw one of the cleaning ladies make the bed in another room as I walked by. I asked them for another comforter in the beginning and they said they only had enough for the 80 hotel rooms they had. This should be a disgrace to Caucasians as well as any other race because this is unacceptable service due to us being African Americans. They treated the Caucasians so nice and kind while talking harshly to us and acted as if we were asking for too much! UNACCEPTABLE HOTEL SERVICE!

The Hotel staff was very courteous and professional. This was my second stay in this location and I'll be back.

I don't know what the last guest was talking about. This hotel was great ! You could not ask for better service or a cleaner room. Everyone was so helpful and courtious. The hotel is alittle older but wonderful. I stay there everytime I am in Louisville. My children never want to leave. I recommend this hotel to everyone I know. The rooms are so big and spacious with all the extras you could need. Definitely a well managed hotel.