I traveled with a group of family and lots of children. It was a last minute spring break trip to get away and we chose Jameson East in Louisville because of the great rate and indoor pool. But this hotel as I found out is not for African Americans. We were treated so poorly. We had one lady that was extremely helpful (an Asian lady), polite and tried her best to make us feel comfortable. But our trip was already ruined. We stayed for 4 days and 3 nights. We asked for clean sheets due to the widespread threat of bed bugs. We wanted to make sure we had clean sheets and I had my 8 month old baby with me so I didn't want to take any chances. They gave us a hard time about giving us clean sheets, "they didn't have any", the manager said at first. We left to go sight see and came back there were sheets on the sink in each of our rooms when we returned. Then they put us at the very end of the hotel. We originally booked our rooms specifically for non-smoking when we got there, unaware, they put us on the smoking floor at the very end of the hotel. Then we woke up the next morning my little cousin had an asthma attack, my eyes were swollen. We went to complain about our rooms smelling like smoke then they moved us to the third floor where there is completely no smoking, to the opposite end, at the very end of the hotel again. The best thing about this hotel was the breakfast and the Asian lady that was so polite. I had issues with the so-called crib they give you for your children. It was a playpen and it was broken. When I told them about it they said the hotel only has three and they didn't have anymore available. Then the next day we got back to the hotel from another adventure and our room key didn't work! The man was so rude and slammed a new key down on the counter at me! This is the worst hotel experience I have ever had! Then I found out they do not change the comforters on the beds. They changes the sheets and put the same comforters back on the beds. I saw one of the cleaning ladies make the bed in another room as I walked by. I asked them for another comforter in the beginning and they said they only had enough for the 80 hotel rooms they had. This should be a disgrace to Caucasians as well as any other race because this is unacceptable service due to us being African Americans. They treated the Caucasians so nice and kind while talking harshly to us and acted as if we were asking for too much! UNACCEPTABLE HOTEL SERVICE!

The Hotel staff was very courteous and professional. This was my second stay in this location and I'll be back.

I don't know what the last guest was talking about. This hotel was great ! You could not ask for better service or a cleaner room. Everyone was so helpful and courtious. The hotel is alittle older but wonderful. I stay there everytime I am in Louisville. My children never want to leave. I recommend this hotel to everyone I know. The rooms are so big and spacious with all the extras you could need. Definitely a well managed hotel.

I'll start with the only positive...the locaton off of I64 is conveinient. We gave this hotel two chances. Both times we stayed with a group, and we should have trusted our instincts on this second trip. Our first visit included a room change due to the filthy and unhealthy condition of the our assigned (non-smoking) room. It reeked of smoke. The humidity in the room was extremely uncomfortable, and when we turned on the air conditioning to break the thickness, out came a blast of pot pourri- scented air freshener. (Obviously put into the unit to hide the smoke smell.) There was mold - real mold - on the bathroom ceiling, trailing down one corner of the wall. We changed to a second room after a bored-looking front desk lady looked at us blankly as we politely expressed our concerns.

Our next visit was last night. The room did not smell quite as bad, but the humidity was still evident and the carpet was slightly damp. It was 28 degrees last night, so humidity was not an atmospheric issue. The chair was visibly sagging and stained. The bedspreads were also stained and had crusty areas. The bathroom floor was filthy around the edges. Dirt and grime, but no mold this time. I checked around the headboards for bedbugs. No bugs, but globs of dust, hair, and crumbs. We will never go back. Ever.