I was a little underwhelmed with the thought of spending time in a state park resort...with our state putting employees on unpaid furloughs, my first preconceived notions included: run down, shabby, ill-managed, etc.
When I called to make reservations, I was greeted by an amazingly professional and helpful clerk, who cheerfully took great care of me....when I called the week of my business event to amend my reservation, however...it took me several (read: at least 10) calls to get through. Once I did, my reservation was changed without a problem. I equated this problem to calling during a rush time...maybe folks were checking out and trying to check in at the same time...?
My mom and I arrived to my conference mid-morning and to our surprise, the clerk was happy to check us in, two hours early! Sweet!
When we entered our room, I was actually shocked...the room was modern, very clean and actually rather adorable. I was also pleasantly surprised with the free wifi! Woohoo!
Throughout the room were black and white vintage prints of the lake and guests from years past...a really nice touch and a great departure from generic watercolor flowers you mostly see in hotel rooms nowadays.
The bathroom was clean and well kept, but one minor complaint...the housekeeping staff had not cleaned out the ice bucket from the previous guest...contained inside was standing water and some bugs. Blargh. Also, they left no plastic liner, so when I needed some ice that evening, I took our plastic cups instead.
Overall, I was pleasantly surprised, and combined with the amazing snacks and the evening meal the in-house chef had prepared for us, I would DEFINITELY return for a leisure visit with my family!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 September 2011
StPatricksGirl79, I just wanted to take a moment to thank you for your positive and truthful reveiw of Kentucky Dam Village. We pride ourself in how we treat our guests who come and stay with us. Yes, we are an entity of the Commonwealth of Kentucky and our number one goal is to provide a quality experience. I have shared your review with not only the Chef at our restaurant; but, also, our housekeeping staff. Our Chef prides himself in a quality meal and it is great to hear when someone enjoys it. Rest assured, we are taking steps to assure such an issue (though maybe minor for some) as a dirty ice bucket does not happen to others. Thank you for your positive review of the status of our Lodge rooms.
We look forward to your return stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC