In July, 2010, my family along with 4 other families spent one night at this particular Holiday Inn Express. Our group plans were to attend a Braves game and wanted to stay somewhat local but not in town. As a believer in Holiday Inn's quality and service, along with my friend's beliefs, this hotel, by name only, was our choice. Our arrival was met with disappointment. The hotel was dated, dirty , holes in the wall and the bed was like sleeping on a box spring minus a mattress, just not a Holiday Inn quality hotel. Upon check-in, my family had difficulty getting into our room, had to wait for housekeeping to get the door to open. Upon our arrival back to the hotel at midnight, we tried to enter our room only to no avail. My husband went to the front desk, had the key "refigured" for about the 3rd time that day, still no access to our room and belongings. Finally around 12:30AM or so, and a very sleepy child, the staff from the front desk took turns trying to open our door. There was one vacant room, but had not been cleaned, so there we sat in the hallway on not so clean carpet for over an hour. The night manager called the hotel manager, Bob Patel, he told them another thing to do so we could access our room. Finally around 1:30AM we got into our room, part of the lock was taped to the door! I have to say both of these gentlemen were very nice and very apologetic for our inconvenience. The next morning a lady, in the elevator, complained of her water running all night, she reported it to the front desk, but they were unable to repair so her family was not happy from a poor night's sleep. When we checked out my husband rightfully complained and was told we were entitled to a $40 refund, per Mr. Patel, despite that we paid $92.62 for the night. Again, none of the group I was with will EVER stay here again, despite our future trips to this area. Oh, one last thing....as my husband complained about the service or lack of service, he was told that this particular hotel was to be "gutted" within the next month to become a Comfort Inn & Suites. I guess that is the reason for the poorly prepared hotel that is still booking rooms and giving the Holiday Inn Express a bad reputation!
- Dry Ridge Holiday Inn
- Holiday Inn Dry Ridge
