We hadn't read any of the reviews until after we had already reserved our room. After reading them, we were worried and considered cancelling our reservation. We were there for the Union College Homecoming, and had several friends staying here, so we decided to stay as well, and I'm glad we did! This hotel was more than adequate. It was clean, the rooms were large, and we had a fridge and microwave. Our group was large and got a little loud on Saturday night, causing several other guests to call and complain. The front desk clerk was so nice to us, and offered to open the breakfast area for us so that we wouldn't disturb the other guests. She even made us fresh coffee. We had a great time and will definitely stay there again!

The outside of the hotel appear to be brand new. Lobby looks freshly made over. person at desk was more than accommodating. Hall ways should be cleaner. Room was large, bed was a tad hard for my taste.

I will say this, if you are a Holiday Inn person stay here and skip the London HIE.

We stayed the first week of June 2011 and staff was pretty friendly and helpful! Seemed like a nice hotel, we loved that they had suites with a seperate room with bunk beds for our kids! We stayed 2 nights, after the first night we got up and drove to Jellico, TN to visit my husband's grandparents that he rarely see's because we live so far away, we had a great day visiting with them only to have it ruined upon returning to our hotel to find that things had been stolen. Items stolen were perfume, lotions, fingernail polish, most of my stepdaughters clothes, brand new portable dvd player with accesory bag, other things as well. Police were called and report was filed. Upon returning home we found out that the housekeeper that had our room that day has a record of theft and robbery! Come on, REALLY? Do we not believ in backround checks anymore before hiring people? And I KNOW it was the housekeeper because she put on her paperwork that she was not even in the room that day(because she stole from us!) BUT we had made beds and clean towels. Makes alot of sense huh? Will probably NEVER stay anywhere in Corbin again! Terrible experience for my familys first vacation

This was our fourth HIE in 7 days, and by far the worst. We booked a family suite, just as we had in the previous HEI's (Fremont IN was *the best*), but unlike the others, this one in Corbin had no kitchenette, not even a microwave or a mini frig. The front desk person offered to let us keep our items in the refrigerator there behind the desk, and to come downstairs and use the microwave when we would need it, but the point is we paid for a family suite with kitchenette and got something else. (Note, the HEI website says "Before snuggling into the triple-sheeted bed, use the microwave and refrigerator to fix and store snacks")

As far as it being a family suite, this hotel basically joined a regular room to a bedroom, with the door between them at the back end of the room. The smaller room had no air unit of its own, and two hours after arriving it was still a sweatbox. There is no separate sitting area as in every other suite we've stayed in.

Other annoyances - they put us on the 3rd floor but the elevator was out of order, the stairwells were at least 90 degrees and had dead bugs on the floors. The room had hardware mounted to tables and walls where things had been removed, there was no luggage rack to put your suitcase on. The TV Channel lineup in the room is completely wrong, and if you call the front desk they insist it is correct (For instance, 98 is listed as HBO, calling the front desk to say that 98 is a music channel, how do I get HBO, she actually told me "You press 9, then 8, and wait for it to change channels!) They offer no perks as the others did for Priority Club Platinum at check-in either.

At breakfast, the food was decent, but the staff was absent. Garbage can was overflowing with trash, the pancake machine was flashing that it needed a new batter bag, and no one was at the front desk or in the kitchen. A quick walk out front found 3 staff plus the front desk person having a cigarette break.

Of the 4 HEI's we stayed at during this vacation, this one charged us the most money and gave us the worst experience. FWIW, we booked it through the Priority Club reservation desk. The other HEI's we stayed at exceeded our expectations, so this one may get there too, but for now, keep your expectations low or you will be disappointed and upset like we were.