On a family road trip, we specifically chose Holiday Inn Express locations at which to stay each night. On the night we stayed at this location, it was midnight, and we could drive no further so we checked in here.
The hotel is under renovations and is filthy. They allow smoking in the rooms, and though we had a non-smoking room, it did nothing to stave off the stink. Our room, all the halls, everywhere, stunk like smoke.
Their pool was filthy, and there were worms and leaves in the bottom of it.
There was mould in the bathroom tub and tile grout. The sink was dirty.
The room was unkempt. The bed was made, but furniture was all over the place - lamps on the floor, the dresser in front of a mirror. It was completely bizarre, and not like any other Holiday Inn Express we've been in.
In the morning upon checking out, we tried to get some breakfast for our children but they packed up the food before 9:30am and refused to give us even a banana.
Sadly, I forgot some items there. When I called to have them shipped the ignorant general manager said he wasn't sure "how to get them all the way to Canada". He was beligerent, condescending, and when I told him he could simply charge our card and call it whatever he wanted, he said, "I will not be talked ugly to, I am going to hang up on you" and he did just that.
I've never in my life had such a vile experience at a hotel. Had I wanted this kind of stay, I'd have chosen a roach motel for $40 a night, not a well-known chain for almost $100.
AVOID.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC