The hotel is very clean. Had to wait a bit to check in. The walls are paper thin. After returning from the concert, there were a room full of boys next to us. We could hear every word they spoke. They were body slamming a younger boy on the bed and could not have been more loud. This went on from about 11 PM to about 2 AM. I called the front desk at midnight. An hour later I heard someone knock on the door next to us. They settled down for about 20 minutes. Then, bouncing off the walls until about 2 AM. There could not have been an adult in that room, as I informed the man at the desk. It was a very bad experience, and though not the property itself, I feel something could have been done sooner to quiet these kids down. And, seriously, there could be no insulation in those walls. You could hear the person in the room on the other side snoring! Not a good night.

Upon attempting to check-in at 12:30 I was advised my room wouldn't be ready for a "couple hours". I mentioned that I'd take any non smoking room and while the front desk person was helpful one of the housekeeping staff made a comment along the line "check-in isn't until 2:00 pm". I understand the check-in time but not really the reception I was looking for and not the treatment for someone who stays at Hiltons a lot.

The business center is interesting - I thought it might be a museum. The computer had 3.5 hard disc and the monitor was a 14" Magictron that I think I had in 1988. Really, is $500 too much to upgrade to a laptop or decent desk top?

Room is a bit dated also. I was told that this property often is sold out. I can't understand why.

Spent the night here on our way to Gatlinburg. We werre greeted warmly when we checked in. The guest clerk informed us there was fresh baked cookies and milk in the breakfast area. A nice touch and they were very good. Our room was clean, smelled good and the bed was extremely comfortable. Nice and firm. Breakfast in the morning was the typical Hampton Inn breakfast. but tasty and better than at most of the other chain hotels. The tables and floor were clean as well as the food areas. All in all a very good stay and we will definitely stay here again on our way to Gatlinburg in December.

I have only started recently to stay at Hampton Inns while on business or pleasure. I have become a fan, never disappointed. This hotel was located in a spot away from neighboring hotels and traffic, somewhat on a hill-top. Clean, quiet, and an outdoor heated pool that was spotless and refreshing. We found incredible coupons at the Kentucky Welcome Center that made our decision to stay a no-brainer. The help and staff were accommodating. This was a great wind-down for our last night on a 9-day vacation!