While taking my family to Corbin to visit my wife's relatives we decided to spend the night in a Marriott. Reserved it online and it looked pretty good from the available photos.
Upon arrival I waited at the ft. desk for about 5 minutes, while saying at an ever increasing volume, "Hello, is anyone here?" Finally a lady, very nice and apologetic, asked my name and promptly put me in a room type I requested. She then added, I'm sorry our whirlpool is broken, and did not offer any type of compensation, since I did mention that this was one of the reasons for my choice in hotels.
My wife and 2 daughters went to the room, while passing a removed tile floor, that had been demolished, yet not repaired, carpeting that looked lesser in quality of a Roadway Inn that was 40 years old, and smelled old, and sorta musty.
The TV was a CRT 32" with a poor picture, the bathroom door was uneven (light at the top) as if it were hung wrong or cut wrong, the shower was pieced in with no trim to cover the difference in the old and the re-modeled surround. The beds were more like plywood with cloth. No newspaper (Marriott rewards member), 3 towels for 4 people, no soap, shampoo, conditioner.
They quickly fixed the missing items and again were very apologetic regarding all of the issues, and offered to change rooms for us. We did look at another room, but there was little difference and my daughter was sick so we just stayed.
I will not ever stay at this hotel again, however if you are looking for a hotel to "Hook-Up" in this is a winner, if the hook-up is worth the $95.00 a night (after tax).
Recommendations:
Remodel, and actually finish what you start, as well as look at the reservation for qty. of people and any special requests.
Great people, poorly maintained facility. OH almost forgot the pool has a MAX of 5 people in it at a time and the Whirlpool has a max of 4..
How funny is that??? Happy travels
Matthew
- Fairfield Corbin
- Corbin Fairfield Inn
- Corbin Fairfield
