I started a new job in Wichita on Jul 13, 2009. I booked a stay here from 7/12/09 - 7/30/09. Arrived 7/12/09 to find hotel was overbooked. They said they had me reservations next door at the Fairfield Inn until Tuesday 7/14/09. Called Monday night to see if I needed to get all my stuff in my car and check out Tuesday morning. Was advised that they had me staying at the Fairfield until Sunday 7/19/09. After phone calls to the hotel to find a sutiable "suite-type" hotel instead of the Fairfield Inn, I decided to stay at the Fairfield. I was told that there would possibly be a room Friday for me to check into. I got a charge on my account for 7 days on Sat 7/18/09. I inquired and was told that I was charged for Fri and Sat no show since I didn't call...hello, you guys know where I am at...
Checking in was not a problem on Sunday. They refunded the 7 days and charged me for 5 days (length of stay). The next day, i was charged for the additional 2 nights. I inquired and it was reversed (again). Next day, charged again. Inquired, and it was reversed. Called the manager that day and she was extremely rude. Told me that I was "screwing" her out of money because I was at the Fairfield Inn and they had to foot the bill...hello, I didn't overbook your hotel...and I guess I would "screw" her out of the two nights that I was a no show and then hung up in my face mid-sentence.
Called guest relations at corp and was laughed at while trying to tell my story...
Long story short, the room is about what you'd expect from a hotel that is $49.99/night when everyone else in the area is charging over $70/night. It was clean, accomodating, and had what I needed. The hotel could use some updating to include new carpet.
Stay was nice, but staff (namely management at hotel and guest relations at corp) could use some retooling.
For the money, I wouldn't stay here. Spend a little extra and stay somewhere that people care about you. You could tell this hotel is used by transient workers (construction)...I guess that's why the price is the way it is...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC