First I wanna say that I have been travelling to hotels for nearly a year while my husband works and we stayed here 2 weeks, so I feel I can give an non-biased review. I have been to other Residence Inns without problem. This one however, was not great. Let's start with the *few* good things... room size and the pool was warm. That's it! Now the bad.... pillows suck, maids don't understand English, one day the maid didn't even come to clean the room!, toilet kept clogging, food is yucky and always seemed gone(kitchen worker gave me kinda snidy attitude when I asked her for something). And the number one thing was the THIN WALLS! We had our kids with and got called 3 nights in a row from the room below us to keep quiet. Kids weren't even being noisy! In fact, he 3rd night they were sitting on the bed reading stories and I was cooking. Could hear neighbors room cell phone ringing (my husband kept thinking it was his(that's how loud it was!)) and the last night their alarm went off non-stop. My husband did call front desk who I CLEARY heard call the room, but no answer and alarm kept going off at random all night. Never would recommend this hotel to anyone! Definitely stay at the Hilton on the Waterfront and even though you pay a little more, the difference is night and day!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC