I travel to the KC area frequently. Typically, I stay with family, however for this trip we opted to check out this hotel. The first impression of the lobby and staff were very positive and I felt like we had made a good decision. I will say the elevator in this hotel is perhaps one of the slowest I've ever experienced. We were on the 3rd floor and had lengthy waits each time. When we finally arrived at our room the smell of stale/stuffy air was almost overwhelming when we opened the door. The temperature in the room was eighty degrees. We immediately turned on the AC and contacted the front desk about the smell - their response was to send housekeeping with a can of air freshener. The smell didn't go away the entire time we were there, though it did get significantly better as long as the AC was running. Overall, the room was very clean and comfortable. We inquired about staying another night as we weren't ready to head back to Minneapolis. We asked at the front desk and were told by a rude and surly front desk clerk it would be $169 for the extra night. There was no way I would EVER pay that for this hotel room. We found the same room on the website for $109 and called the front desk clerk who laughed at us and simply hung up on us. This hotel could be great- it's a nice property but the issues we had were more than enough to ensure we won't be back. The Hampton Inn just down the road will get all of our business.
- Courtyard Shawnee
- Shawnee Courtyard
- Shawnee Marriott
