We carefully chose this hotel based on multiple excellent reviews. We arrived late, with sleeping children, and the desk clerk seemed to have difficulty finding our reservation, despite the fact that I reserved directly with Comfor,t and secured my reservation with a credit card. I suspect our reserved room was given away, therefore we were given a room that should have been kept out of service for repairs, as the hotel was completely full. The A/C was not working at all, emiting HOT dry air. The room was on the top floor, and it had been 100 degrees durring the day. I called the desk, and was informed there were no other rooms and no maintenance on duty. The desk clerk came to the room to inspect the A/C, with a small rotating fan, crusted with dead flies! We requested to be refered to another hotel, apparantly none were available. I requested another fan, the clerk returned with a large honeywell type, covered in drywall dust, which atleast circulated the HOT air. The only releif was to leave the door to the hall open, not that it latched anyway. We closed the door planning to try and rest, my hubby having an important meeting the next day. On lying on the beds in desperation for a little rest, we started to itch. Although the room appeared clean, the odor of feces became overwhelming on the bed closest to the broken AC unit as the room heated up! The heat and odor induced nausea and headaches. I ended up staying awake all night just to watch over my family, as we could not tolerate leaving the door closed. I was fearful the A/C unit might catch on fire. The outlet and plug appeared very worn. It is 6am, I have yet to speak to management, but I hope they don't charge us for this incredibly uncomfortable night. Under normal conditions, this older but nicely updated hotel would probably live up to the other reviews. Poor judgement in renting a room that should have been kept out of service made for an unsafe, unhealthy experience for our family. Lack of sleep and extreme heat exposure, paired with time lost in changing hotels, has ruined our get away. We are leaving and won't be back.

This hotel is convenient to the highway and Oak Park mall. It is a typical Comfort Inn. This particular one is clean, the rooms are decently spacious, and the front desk people are super-nice. I assume you know what to expect from these free continental breakfasts--the basics. Mini-fridge and microwave in room. Nice sized lobby for hanging out with a bigger group. Pool is small but not bad or anything.

The hotel was easy to find and convenient to the business meeting I had the next morning. Although my room was adjacent to the street, I heard no outside noices during the night. My single-queen room may be small by some standards, but it was efficient and I didn't feel like I was roaming around in the wilderness. The check-in staff at nearly midnight was helpful and thought to suggest dining options since I'd been on the road all evening. I enjoyed the breakfast in the morning. Although I am sure this hotel can be "family-friendly", it has stuck to it's purpose as a safe haven for business travelers who don't want to compete for the elevator with "Junior on his way to the pool". I will stay here again soon. I loved the free high-speed internet. The price was very reasonable!

I have been a patron of Comfort Inn & Suties for 5 years. They are like my second family. I travel to KC every week and stay from 1-2 days each week. If I am running late I get a phone to make sure that I am okay. Just like home. The rooms are clean, the hotel is located near the interstate and near several nice places to eat. The staff is very friendly, always helpful and I would highly recommend this hotel to anyone.