We carefully chose this hotel based on multiple excellent reviews. We arrived late, with sleeping children, and the desk clerk seemed to have difficulty finding our reservation, despite the fact that I reserved directly with Comfor,t and secured my reservation with a credit card. I suspect our reserved room was given away, therefore we were given a room that should have been kept out of service for repairs, as the hotel was completely full. The A/C was not working at all, emiting HOT dry air. The room was on the top floor, and it had been 100 degrees durring the day. I called the desk, and was informed there were no other rooms and no maintenance on duty. The desk clerk came to the room to inspect the A/C, with a small rotating fan, crusted with dead flies! We requested to be refered to another hotel, apparantly none were available. I requested another fan, the clerk returned with a large honeywell type, covered in drywall dust, which atleast circulated the HOT air. The only releif was to leave the door to the hall open, not that it latched anyway. We closed the door planning to try and rest, my hubby having an important meeting the next day. On lying on the beds in desperation for a little rest, we started to itch. Although the room appeared clean, the odor of feces became overwhelming on the bed closest to the broken AC unit as the room heated up! The heat and odor induced nausea and headaches. I ended up staying awake all night just to watch over my family, as we could not tolerate leaving the door closed. I was fearful the A/C unit might catch on fire. The outlet and plug appeared very worn. It is 6am, I have yet to speak to management, but I hope they don't charge us for this incredibly uncomfortable night. Under normal conditions, this older but nicely updated hotel would probably live up to the other reviews. Poor judgement in renting a room that should have been kept out of service made for an unsafe, unhealthy experience for our family. Lack of sleep and extreme heat exposure, paired with time lost in changing hotels, has ruined our get away. We are leaving and won't be back.