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Embassy Suites Kansas City-Overland Park – reviews, photos

3.0 of 5
10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
Hotel amenities
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Free WIFI/Breakfast/Suite
Embassy Suites Kansas City-Overland Park
Ranked #23 of 37 hotels in Overland Park
3.5 of 5 stars 67 Reviews
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67 reviews from our community

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Date Rating
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Has been updated, but lacks style & cleanliness”
3 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

We have stayed at this Embassy Suites several times over the last 15 years. They did recently get a "facelift"...but unfortunately the room colors and fabric quality (to the touch) is harsh and cheap. In addition, although the updating was done recently, housekeeping has not done a very good job of maintaining cleanliness. Old, crusty food splatters dried onto cabinets, etc.

Our last visit was our worst ever, with a non-working tv (that took the maintenance man 45 minutes to fiddle with before ultimately just bringing a new tv), an all-building ear-piercing fire alarm at 1:00 a.m. and a mess up on our room service order. The room service food was good, however. And lastly, even though it was the holiday season...and you would think they would have their fair share of family travelers...they chose this particular time frame (the month of December) to shut down their indoor pool for maintenance/remodel/repair. A big disappointment to our kids.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela Smith, Manager at Embassy Suites Kansas City-Overland Park, responded to this review
18 January 2012
Dear Valued Guest,

I received information about your experience with us during your past stay. Thank you for your feedback. We appreciate you taking the time and effort to let us know how your stay was. I do apologize that we were unable to give you a wonderful experience as it is our goal. I wanted to apologize for the cleanliness of the hotel. I take these things very serious and we want all of our guest to have a great stay. I will be reviewing the comments with our Housekeeping and Engineering staff. We are focused on the concerns and working to get them resolved.


Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollister, Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Room comfortable, "amenities," not so good”
3 of 5 stars Reviewed 30 December 2011

Room was very comfortable, but duvet cover was overly heavy and a very light blanket was the only alternative.

"Made to order breakfast" was vastly understaffed; the line wound completely around the eating area two mornings in a row, juice dispensers weren't refilled promptly, coffee was lukewarm, and "pastries" consisted of bagel, toast and english muffin.

The manager's evening reception provided mixed drinks, but the only snack food was popcorn and potato chips (2 nights) or corn chips (1 night).

Indoor pool was fine for the grandkids, but much too small for an adult to swim more than a couple of strokes.

They ran out of daily papers the third day of our stay, and the hotel was far from full.

Convenient location, but we probably won't stay again -- there's a Drury Inn nearby with better amenities.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela Smith, Manager at Embassy Suites Kansas City-Overland Park, responded to this review
18 January 2012
Dear Valued Guest,

I received information about your experience with us during your past stay. Thank you for your feedback. We appreciate you taking the time and effort to let us know how your stay was. I do apologize that we were unable to give you a wonderful experience as it is our goal. I wanted to apologize for your experience you had in December. I take these things very serious and we want all of our guest to have a great stay. I take these comments that are posted and review them in my staff meetings. We focus on the concerns and work to get them resolved.

Please let me know if there is anything I can do to make your stay even a tiny bit better.

Sincerely,
Hotel Manager Embassy Suites
913-649-7060 .
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Kirkwood, Missouri
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
“Good Hotel!”
4 of 5 stars Reviewed 23 December 2011

This is one of the original Embassy Suites properties but it has been well maintained. The staff is extremely friendly and responsive. Note that it only has king rooms so it may not work for all families but don't forget to pull out sofa. I would definitely stay here again -- and probably will!

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“Solid Embassy Suites”
4 of 5 stars Reviewed 21 December 2011

If you like Embassy, you'll get the same comfort factor here. I love that Embassy has a separate "working" area from the bedroom.

The pool is very small, so don't plan on doing laps here. The other thing that was a bit weird is that the hot breakfast is not self- serve -- you have to be served a la cafeteria style....

Other than that, it's your same solid Embassy Suites factor.

Stayed October 2011, travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, Nebraska
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 16 December 2011

This appears to be a smaller, and perhaps slightly older Embassy than I've seen in the past, but it is overall a very nice hotel. Upon arrival, we were greeted by a nice young woman who promptly got us checked in (in under 3 minutes). We were pleasantly surprised by the size of our room! It was huge! A nice sit-down area with a fridge, down a short hall to the bathroom and bedroom. Everything was very clean, but its age is beginning to show. The walls are PAPER thin! We could hear every conversation our neighbors had verbatim. Fortunately both my husband and I needed to take Tylenol PM, so we were out cold and weren't disturbed by their voiced late into the night. The bed was perhaps one of the MOST comfortable hotel beds I've ever slept on! Breakfast in the morning was very good. The "chef" was incredibly friendly and entertained the crowd in line. The line was a bit long, but moved very quickly. You could tell he was quite efficient and appears to enjoy his job. Checkout was another smooth transaction. The nice lady who was at the desk was kind and offered us a pamphlet with coupons for stores in the area if we were headed shopping. Again, it was a very quick process. My husband and both agreed we felt it was a good stay and great value. We wouldn't hesitate to return another time.

Room Tip: An end room might be best given the thinness of the walls and you can hear your neighbors quite well...
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Embassy Suites Kansas City-Overland Park

  • Embassy Suites Overland Park
  • Overland Park Embassy Suites
Address: 10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
Price range (per night):* INR5,704 - 9,618

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