“They promised cribs, but don't have any. Don't stay here if you have babies or toddlers.”
We stayed here because we were in a hotel block for a wedding. My biggest complaint with this La Quinta location was that we reserved two cribs, but on our arrival, we were informed that the hotel does not provide cribs--they weren't out, they just don't have them at all.
When we asked what people with kids are supposed to do, they said, "Most people travel with their own bedding for children." Yes, I love checking my crib on a plane, that's so convenient! We spent many hours the holiday weekend of a wedding trying to track down Pack n Plays for our kids, since we didn't really want to spend extra hundreds of dollars on two Pack n Plays for two nights.
When we requested that they purchase Pack n Plays for us or bring in cribs from other locations (since we did reserve two cribs), they refused, all the while wearing their infuriating big old Midwestern smiles, which just made it all the more maddening.
This place is understaffed. Frequently there was only one person working the desk and no manager on call to address our problems with the cribs; there is also not enough cleaning staff.
The cleaning staff did not clean our room (we were there for two nights). We were gone from 9 a.m. until 2 p.m, and did not clean it, even though the cleaning staff leaves at 3. We asked to at least have fresh towels brought up, and the front desk refused to send any because they didn't have staff, and we had to go get them.
Management did not offer anything in return for the hassle of having no cribs, even though they promised them.
The only upside to this place is that it has a nice-sized common courtyard with tables where you can eat breakfast or get some fresh air and kids can safely run around (the pool is fenced).
But if you travel with babies or toddlers, do not stay at this La Quinta. They will kill you with kindness and expect your kids to roll off the bed or sleep on the floor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC