A party of 8 families recently made reservations to stay at this hotel. Upon arrival after the check out time, our rooms were not ready, even though it was past the check in time. Those who did get their rooms found them in complete disarray from having beer bottles strewn all over the floors to ants in their ice buckets, bugs crawling on the floors, etc. The carpeting in the hallways was so dirty that you couldn't even see what color it was. The entire establishment was filthy dirty! There were buckets of dirty standing water sitting in the halls, the breakfast area was unclean with food covering the floor. All of this was at 3:30, 1/2 hour past the check in time. The management at this hotel is terrible as well. We were given incorrect directions to the hotel, the front staff was incompetent and did nothing to try and straighten out our reservations only to blame it on someone else. After about a 1/2 hour of trying to get the situation remedied, a manager finally came out of the back office only to stare me down, yell at me across the desk, act arrogant and disrespectful. He then told me I was the one who was wrong, and eventually told me that he didn't want my money and that I should leave the hotel. I would never ever stay in this hotel in a million years. It was disgusting.
- Comfort Inn Merriam
- Merriam Comfort Inn
