The heater was broken so it blew air constantly. If I turned it up I woke up in the middle of the night swealtering so I would get up to turn it down and woke up freezing. The internet (that they make you pay extra for - and extra on top of that if you want "good" internet) was crap and was at 20% packet loss the whole time we were there. The toilet didn't flush right, the phone wouldn't let us call out saying that we weren't in a room registered to anyone, but the real kicker was when I returned to our room late at night with my 5 year old daughter to find our door was open and curtains had been drawn back. We had not requested maid service, the room was not cleaned, and we left the room after 5 pm. There was no note saying maintenance had been there. So we got our cat (who was freaking out - not a normal trait) and left. Upon telling the girl in the office what had happened, she replied with "Well, did you tell us you have a cat? 'Cause there's an extra charge for animals." Needless to say, this was a horrible experience. If you want a room where nothing works and random people may pop up in your room, this is the hotel for you.
I would like to note that the one good thing about this hotel was a girl in the office named Rachel who was helpful when I talked to her about the heat issue. Thanks Rachel!
- Extended Stay America Merriam
