Stayed here for after a KState football game (go Wildcats!). This is the third time I've stayed at this property in the past year, and probably my last...Tried to check in early (3pm) but no rooms available, which I understand when its so busy, however decided to stick around and wait before heading to the stadium and when I noticed others we able to check-in to a similar room type, I inquired and was then able to check in. Not sure of that process?? Anyway, room itself was standard, seemed cozy but crumbs on the floor and dirty counters, hair on the bathroom floor. Shower wouldn't drain and afterwards realized it was because it was FULL of hair, a ton of hair. Clearly it had been collecting there for a long, long time, gross. Our room was near the elevator and everytime it ran, it was crazy loud and made the floor vibrate, felt like the place was gonna fall apart. Didn't participate in the breakfast, but seemed average. Check out went smoothly. That night when I returned home I realized I had accidentally left my bathroom organizer behind. Called to confirm that it was still there and the front desk gal confirmed quickly that it was. I was a little irritated however, that noone had called to let me know it was left behind. I had this happen once before years ago, and the hotel was good to call me and let me know that I had left something behind. Anyway, the staff is nice but the cleanliness is a real issue.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 September 2011
Dear Guest,
I am sorry to hear that your stay did not reflect the level of cleanliness that we pride ourselves on. I have addressed the issue with my Executive Housekeeper and the Staff that cleaned your room. I will guarentee that this will not be an issue again. Please feel free to contact me here at the hotel as I would love to try and make this right for you.
We appreciate you being a Marriott Rewards Member and hope that you will give us another chance.
Gregg Joyal, General Manager
785.539.2400
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC