I stayed at this hotel in Nov. During my stay, an iPad worth about $500 was taken from my room. I reported it to a hotel staff member. He said he would leave a note for housekeeping. But I was repeatedly told there was not a manager present who could help me. No one was able to view the security cameras. No one was able to tell me which hotel staff had been able to access my room. I was given a # to contact a manager. I had to call him several times throughout the day before I got an answer. He simply told me, "I'm sorry that happened. I won't be back until Tuesday." I had to take the initiative to ask a hotel clerk to please write down my contact number so someone could help me. No one has called me. I know they may not be able to recover it but I I would like to know that there is a policy for dealing with stolen merchandise. The policy seems to be hotel workers have free reign to rooms with no accountability. If that is the case, I do not want to stay on Best Western Hotels again. I've never heard back from the hotel or the corporate office. I wish I had seen the other reviewer above who also had items stolen from this hotel. Clearly this is not a safe place to stay.