We visited Sunday-Tuesday after New Year's, figuring the hotel wouldn't be very crowded, and we were mostly right. Purpose was to play in the water park, eat at some restaurants in Legends Mall nearby.
There was a 15 minute wait to check in as I had 5 families in front of me, and two desk clerks. Another came in towards the end. My check in was 5 minutes. The clerk asked which floor I wanted for my "kid cabin" room. Not having been there, I went with her choice of middle of the hallway on the 2nd (main) floor, which turned out to be an unlucky choice.
The room itself was very large. As mentioned here, the mattress on the queen size bed is awful. No support at all. The beds in the kid's cabin were plastic, which the kids didn't seem to mind. My 52" son fit fine on the bunk bed. There is an additional day bed in there as well. TVs in the room are all old style CRTs (upgrade to LCDs!). The room was acceptably clean, although the carpet looked in need of eventual replacement. The air conditioner made annoying loud clicks when it turned on.
The unlucky part was the inconsiderate people above us (I'm talking to you, room 364). The first night, I swear they were moving furniture. Constant stomping, and noises like kids were jumping on and off beds. Until midnight or so. It continued the next morning. My wife called the front desk. Upon investigating, the manager called back and told us they would be moving out (and were already late doing so). The next group came in mid-afternoon and started doing the same thing almost immediately. Went to the front desk this time to ask that something be done/said. Was informed there were no other rooms to move to, someone would go talk to them. Never heard back, and the noise continued until 10:30pm. The lamp on our wall actually shook. I went up there at 10:00 and heard a man yelling at his 4-5 year old kids to get into bed. Control your kids! While I was there, another inconsiderate mother and 2 teen kids came running and thumping, racing down the hallway. Sigh.
The carpets in the hallways need a good stretching, or replacement. Probably due to all the wet people coming back from the water area.
The water park was really nice. It was warm enough, both air and water temperature. There was a good variety of attractions to keep the 8 and 12 yo busy during 3 visits over the 2 days. The only problems were some non-working elements of the 3 story building in the middle, and the lazy river needs stronger jets to push. Also, the 2 attendants for the 3 tube slides could have been more attentive and quicker to load the waiting guests. The adults only hot tub was nice. Based on a child's height below 48", they get a wristband for the attractions so they don't need to get measured for everything.
Food at the restaurant was fine. My Southwestern Chicken Salad had a hot grilled chicken breast, and tasty dressing on the side. The kid chicken strips came in a metal bucket with fries. The mac and cheese looked like Kraft, if you like that.
For breakfast, I tried to get doughnuts (both days) at the Starbucks/Ice Cream shop, but apparently they sell out their one tray really early. No pre-packaged breakfast food in the store, so I got a to-go box at the breakfast buffet in the restaurant. The manager even gave me two boxes, but I only filled one to take back to the room. Pancakes, bacon and sausage, with potatoes too (those were great).
The Magiquest game was an unexpected surprise. Never having seen it before, I thought the kids would like to give it a go. My 8 yo daughter loved it, but I had to stay with her most of the time to help her understand what she was trying to accomplish. The infra-red wand must be waved in front of various things in 5 areas across 3 floors to finish the quests. After a while, I just sent her off to find things because I was tired of the up and down. The 12 yo could probably have done it fine, but he didn't feel like participating. I thought the whole thing was pretty cool, and all the interactive elements were working and in good condition. It takes about 3 hours to go through the first part - the 10 (or so) quests.
Overall, I would probably go back again for 1-2 nights. I though the price was pretty high for what we got out of it, even though it was dropped $1-200 from the Xmas week, the week before.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 January 2011
We greatly appreciate your taking the time to share your comments about your recent stay at Great Wolf Lodge. I'm so glad your children enjoyed the waterpark and MagiQuest! We also appreciate your thoughts on how we can improve our suites with more up-to-date amenities.
Report response as inappropriate
I am sorry to hear that you experienced so much additional noise during your stay. We do our best to respond to guest complaints about noise, particularly during our hibernation time from 11 p.m. to 7 a.m. I apologize that you didn't see any improvement after sharing the situation with us.
We hope that we can host your family again soon!
Karina Addari - General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC