We stayed at this Baymont Inn on our way to Denver...wow were we surprised by the customer service!! It is hard to find great customer service anywhere anymore and I found it on this trip!! Very friendly and very helpful. This was from the desk clerk to the housekeeping staff! Kuddo's to the management and to the owners!

Booked hotel on priceline. After my bid was "accepted", I saw it was Baymont Inn. I have had another issue with a bad Baymont Inn in Tulsa (yeah, exciting cities I get to go see) and was nervous about this one. I knew the hotel from previous travels to Hays and knew it wasn't the best hotel and priceline has this as a 2 star. Well...it isn't. I even called priceline the day I had my bid accepted and said their assessment of Baymont Inn as a 2 star is way off. So with priceline's fabulous customer service, they said stick it. Checked in today and noted the exterior entryways (ugh) and the musty smell to the lobby. The pc and printer setup in the lobby is their "Business Center". I opened the fridge in my room and the concierge service here was kind enough to leave a half eaten container of Weight Watchers Yogurt for me. How did they know??? This is an old hotel and needs drastic cleaning. I pulled back the bed to access the plug in by the bed and saw an old remote and tons of dirt, dust and hair on the bed skirt under the mattress. I will upload pics and you will see what I saw. There was a black jelly bean on the floor by the nightstand which any chamber maid should be able to see.

Our room smelled musty, the service was poor. Our sheets had a stain on them, and when we placed our card on them (indicating that we wanted the sheets changed), they did not change them. Instead, they just remade the bed with the dirty/soiled sheets.
Breakfast was OK, but no fruit and the gravy came from gallon cans (the storeroom door was left open while we ate).
Overpriced, rundown, poor service. While checking in, the young lady istated that the man on tv being charged for murder should "be burned." I'll never stay here again ever, and I am from this part of Kansas. We'll stay across the street at the Super 8 any day, and for half the price.

I'm traveling across country with my husband and 2 dogs and selected Baymont after seeing it listed on dogfriendly.com. The room opens to the outside which would make me nervous except that the dogs are on full alert for any noises. I booked the location because they stated this was a two room suite - however, the rooms are not separate and it's not possible for two individuals to watch 2 different programs on the 2 TVs provided. Room smells musty and is okay but really not worth the money. There's some highway noise as well as noise from other vehicles parking in front of the rooms and folks walking back and forth. Went to get ice and boy was that an old crummy smelly space. I would definitely NOT put that ice into a drink since only god know when the ice machine was last cleaned. Probably full of mold. Grounds are pretty crummy - area on the side of the building is filled with cigarette butts. Front desk clerk was pleasant but hotel is really not on a par with other chains with newer properties.