We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Candlewood Suites - Des Moines – reviews, photos

2.0 of 5
7625 Office Plaza Drive North, West Des Moines, IA 50266
Hotel amenities
Special offer
Save up to 20% -Book Early
Candlewood Suites - Des Moines
Candlewood Suites - Des Moines
Candlewood Suites - Des Moines
Candlewood Suites - Des Moines
Candlewood Suites - Des Moines
Candlewood Suites - Des Moines
Ranked #13 of 16 hotels in West Des Moines
3.5 of 5 stars 26 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

26 reviews from our community

    Trip type
Traveller rating
    7
    6
    8
    3
    2
Date Rating
Branson, Missouri
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Lacking and Uninspired”
2 of 5 stars Reviewed 15 November 2011

Despite reporting a remodeled status in the past 2 years this hotel is clearly 'dated'. Everything from constantly broken washing machines that leaked all over the floors and into the main hallway. There didn't seem to be an overly focused effort to make a permanent repair. The television in my room was something from the past. Must have been a 20" TUBE TV that was frustrating to watch when one is used to a larger 26" or higher LCD or Plasma. The hotel just doesn't inspire confidence in me all all. The staff I found to be mostly friendly one moment and the next totally disinterested. It is easy to understand why this particular Candlewood isn't popular with traveling business staff. I'd avoid it and go to the Staybridge instead.

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Mustangz about Candlewood Suites - Des Moines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chariton, Iowa
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Tired”
2 of 5 stars Reviewed 28 September 2011

We have stayed at Candlewood before and I didn't remember it being so tired and dingy. The room was spacious, we had a two room suite. The floors were what got me though, they really needed deep cleaned and well really the walls and everything could of used a deep clean. Very disappointing since it cost nearly as much as most other hotels in the area. We woke to the smell of fire...my guess someone burned something in another room and it just went right through the vents. There were a lot of channels to pick from which was nice.
I do have to say that the guy at the front desk, I can't remember his name, but he was excellent at his job and i wanted to like the place on his behalf, but we won't be staying there anymore.

  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask suite79 about Candlewood Suites - Des Moines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these West Des Moines hotels

Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
4 of 5 stars
Show Prices ABS:HotelCheckRates-d674074?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Residence Inn Des Moines West
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d506438?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hilton Garden Inn West Des Moines
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d601510?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Staybridge Suites West Des Moines
4 of 5 stars
Show Prices ABS:HotelCheckRates-d225769?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Marriott West Des Moines
4 of 5 stars
Show Prices ABS:HotelCheckRates-d88360?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Massachusetts
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“First time”
4 of 5 stars Reviewed 24 September 2011
1
person found this review helpful

We had never included a stay at Candlewood because we knew nothing about it. We made a late reservation and had no problem. We were surprised. It is not your typical hotel. Geared to long term stays it included a full kitchen, including dishes and silverware. The laundry was complimentry. The room was clean and good size. The young lady at the desk couldn't have been more pleasant. A good stay.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jcwdz88 about Candlewood Suites - Des Moines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
“HORRIBLE!!”
1 of 5 stars Reviewed 6 August 2011
1
person found this review helpful

We made reservations using points. We were to get a NON SMOKING room. When we arrived our room was 60 degrees and FREEEEEZING!! We shut the a/c down and went to check out the fitness room...VERY SMALL! When we came back to the room it smelled like something was burning. We called the desk and someone came up. The thermostat was broke on the wall so the air kept trying to cool as it said it was 80 degrees when it was NOT! We were put to manual on the vent. We put it on warm which then made EVERYTHING in the room WET!! And the SMOKE smell came out horrible. I asked the man when he came to our NON SMOKING room why we had ashtrays and matches.....he said this was the only room left but it was treated to not smell like smoke. UMMM the bed and sheets smelled like an old ashtray and when we got home the clothes in our suit case smelled like a smokers bar. This hotel was horrible with what we were to get and what we got. PLEASE read these reviews. I am very honest and this hotel did us WRONG with the SMOKE room and broken a/c. We were also told there was not another open room when the parking lot was less than half full. SO DISAPPOINTED!!

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask SANDYSHELL11 about Candlewood Suites - Des Moines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence, Kansas
1 review
“Great service and value”
5 of 5 stars Reviewed 22 December 2010

I stay at this Candlewood Suites location on a regular basis. It can't be beat for the personal service and as a frequent traveler, I almost always get a free upgrade I have experienced very few minor issues in the last several years that I have stayed there and they are promptly addressed. I am very pleased with the value and service from the excellent staff.

Stayed December 2010, travelled on business
Was this review helpful? Yes
Ask KSMark about Candlewood Suites - Des Moines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Candlewood Suites - Des Moines also viewed

Drury Inn & Suites West Des Moines
4.5 of 5 stars 62 Reviews
West Des Moines, IA
Show Prices ABS:HotelCheckRates-d850628?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Fairfield Inn & Suites Des Moines West
3.5 of 5 stars 34 Reviews
West Des Moines, IA
Show Prices ABS:HotelCheckRates-d91855?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hampton Inn Des Moines-West
4 of 5 stars 64 Reviews
West Des Moines, IA
Show Prices ABS:HotelCheckRates-d91874?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 16 hotels in West Des Moines, ranked by popularity »

Been to Candlewood Suites - Des Moines? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Candlewood Suites - Des Moines

  • Candlewood Suites West Des Moines
  • Candlewood West Des Moines
  • West Des Moines Candlewood Suites
  • West Des Moines Candlewood
Address: 7625 Office Plaza Drive North, West Des Moines, IA 50266
Price range (per night):* INR4,977 - 8,108

Owners: What's your side of the story?

If you own or manage Candlewood Suites - Des Moines, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Candlewood Suites - Des Moines
Show the lowest price for this hotel (from our partners)
Show Prices