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Hampton Inn Des Moines-West – reviews, photos

2.5 of 5
7060 Lake Drive, West Des Moines, IA 50266
Hotel amenities
Hampton Inn Des Moines-West
4.0 of 5 stars 64 Reviews
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64 reviews from our community

    Trip type
Traveller rating
    34
    22
    5
    2
    1
Date Rating
Omaha, Nebraska
Senior Contributor
46 reviews 46 reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Traffic noise was constant and distinct in our room.”
3 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

We had two nights to spend in Des Moines and because I found our usual accommodations unable to present us with an acceptable package, I chose this hotel as it seemed to have better reviews. However I found some information in other reviews did not apply to our room.
The reservations were easy and the staff's greetings were very nice. Had they initially given us a room furthest from the interstate I would have rated the service excellent. The public areas seemed well done and clean. We received complimentary beverages courtesy of the manager’s reception. I did not use the pool, exercise room, or business center this trip. My own laptop seemed to be acceptably fast from the complimentary in room wifi. The desk staff was friendly, efficient, and helpful. The guests seemed to be oriented towards the businesses in the area.
There is an unusual room layout, where the closet is furthest away from the entry, while not really objectionable, it is different than many. Ironing board, iron, coffee maker, were all ready if needed. The television, while being a thin newer LCD type, was not in high definition while I was there. There was an acceptable level of channel service.
I’m going to say the room was acceptably clean but noted that the shower had a small amount of mildew that seems common to this price point hotels. It seems that it is invisible to the cleaning staff, and apparently is tolerated by the quality control. You be the judge of whether I’m too harsh, too lenient, have grown used to poor housekeeping, or have just given up and tolerate it.
Other reviews mentioned how quiet the hotel is. You need to know this hotel is only 100 yards (or less) from a busy interstate. Other rooms may be quieter than that one we had, which was close to the interstate, but the traffic noise was distinct and constant in our room. The location is such that I doubt whether you can escape it in any of the rooms in this establishment. Before you book here decide how much this may affect you. It was sufficient that I will be staying elsewhere on future trips.

Room Tip: If you stay here and are sensitive to noise, request a room furtherest from the interstate.
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  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ryan Hansen, General Manager at Hampton Inn Des Moines-West, responded to this review
9 February 2012
Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests. I do apologize for the traffic noise interfering with the full enjoyment of your stay. A couple of years ago, we did install a second pane of glass in all of our guest rooms to help alleviate the traffic noise. Even our most noise sensitive guests have been very satisfied when placed in a room on the north side of the property, away from the interstate.

I am also pleased to let you know that our corporate IT department is presently working with our cable provider to enable the HD content in our channel line-up, so that exciting upgrade will be coming soon.

Having received 3 consecutive 100% cleanliness scores on our Hampton brand Quality Assurance inspections; we do pride ourselves on the cleanliness of our rooms. I’m sorry to hear your room had a small amount of mildew in the shower. I would love to hear what room you were in so that I can personally ensure it is removed. If you are so inclined, I can be reached at 515-223-4700 or by email at rhansen@ncghotels.com. In the meantime, I have asked our Executive Housekeeper to keep an eye open for this issue as she inspects each guest room.

It sounds as though you do get to the Des Moines area periodically and we would love the opportunity to have you stay with us again, this time in a room away from the interstate.

Thank you again for your comments and please do not hesitate to contact me if I can be of additional assistance, now or in the future.

Best Regards,


Ryan Hansen | General Manager
Hampton Inn - West Des Moines | 7060 Lake Drive | West Des Moines, IA 50266
P: 515.223.4700 | F: 515.221.1010
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, IL
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Convenient! Friendly staff!”
5 of 5 stars Reviewed 23 January 2012

This is a newer Hampton conveniently located off I-80. We were traveling from Chicago to Denver and were delighted to see a reliable Hampton located just off the highway. It was around 9pm and the check-in was a delight. The agent was very nice and friendly. Our room was clean and pleasant, but the layout was a bit strange. The closet and desk unit were on the wall opposite the entryway. It was awkward to hang our coats in the closet in the furthest corner of the room. Other than that the stay was excellent. Typical Hampton breakfast in the morning which was very helpful because we wanted to get back on the road first thing in the morning.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
omaha
1 review
“GREAT STAFF GREAT PLACE”
5 of 5 stars Reviewed 3 January 2012

We stayed here 2 nights, right after Christmas.Ryan at the front desk went above and beyond in helping us figure out places to go and things to see, and pulled out literature on the area for us. When we asked if he could refrigerate an item for us, he went one better, and sent a small micro/fridge(on wheels)to our room. Both Ryan and also Jason from maintenance were super friendly, personable and helpful.They are welcoming and pleasant, and made us feel right at home. We were in a first floor smoking room, that did NOT stink of smoke(kudoes to housekeeping)and at first wondered about Interstate noise, as it is right next to Hotel. NO worries, this property is so well insulated we could hear a pin drop, even though we could see trucks going by on the nearby freeway, we could not hear them. Great Staff, Great Place, we are thinking up reasons to visit Des Moines again soon just so we can stay again!
The Egrs Omaha NE

Room Tip: we were on first floor rear, great locations
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belle Plaine, IA
1 review
1 helpful vote 1 helpful vote
“Great place to stay”
5 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

Very comfortable and convenient. Close to restaurants, shopping, gas stations, and the highway. The room was very pleasant, the pool was relaxing, the complimentary hot breakfast was delicious, and the hotel was very clean. The staff was very friendly and helpful as well. My family really enjoyed ourselves here.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lake Stevens, Washington
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“West coast to midwest and back”
3 of 5 stars Reviewed 27 December 2011

We took a road trip in Sept/Oct of 2011 and stayed at seven different hotels. The prices ranged from $67 to $145 a night. The Best Western Plus were the best value, as they were in good repair and clean. They also had a continental breakfast that compared to the higher priced stays. Here is how I would rate this particular hotel. This place very clean and the room was nicely furnished. The breakfast though, was just OK. We stayed here as we were expecting a bit more (no fridge) for the $145 a night. We will probably venture else where next time.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hampton Inn Des Moines-West

  • Hampton Inn West Des Moines
  • West Des Moines Hampton Inn
Address: 7060 Lake Drive, West Des Moines, IA 50266
Price range (per night):* INR6,878 - 8,947

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