We had two nights to spend in Des Moines and because I found our usual accommodations unable to present us with an acceptable package, I chose this hotel as it seemed to have better reviews. However I found some information in other reviews did not apply to our room.
The reservations were easy and the staff's greetings were very nice. Had they initially given us a room furthest from the interstate I would have rated the service excellent. The public areas seemed well done and clean. We received complimentary beverages courtesy of the manager’s reception. I did not use the pool, exercise room, or business center this trip. My own laptop seemed to be acceptably fast from the complimentary in room wifi. The desk staff was friendly, efficient, and helpful. The guests seemed to be oriented towards the businesses in the area.
There is an unusual room layout, where the closet is furthest away from the entry, while not really objectionable, it is different than many. Ironing board, iron, coffee maker, were all ready if needed. The television, while being a thin newer LCD type, was not in high definition while I was there. There was an acceptable level of channel service.
I’m going to say the room was acceptably clean but noted that the shower had a small amount of mildew that seems common to this price point hotels. It seems that it is invisible to the cleaning staff, and apparently is tolerated by the quality control. You be the judge of whether I’m too harsh, too lenient, have grown used to poor housekeeping, or have just given up and tolerate it.
Other reviews mentioned how quiet the hotel is. You need to know this hotel is only 100 yards (or less) from a busy interstate. Other rooms may be quieter than that one we had, which was close to the interstate, but the traffic noise was distinct and constant in our room. The location is such that I doubt whether you can escape it in any of the rooms in this establishment. Before you book here decide how much this may affect you. It was sufficient that I will be staying elsewhere on future trips.
- Hampton Inn West Des Moines
- West Des Moines Hampton Inn
