I am a frequent business traveler to the West Des Moines area for business and have been staying at the Sheraton for the past 6 months. This hotel has all the benefits of most hotels in the area, but what makes them stand out is the customer service. The folks at the front desk are exceptional, and really welcome you when you arrive and continue to take care of you during your stay.

On this last stay, when I arrived at my room I noticed that the air conditioning was not functioning normally, and I called down to the front desk to get the situation corrected. The hotel manager Bob Walton treated me like family and moved me to another room (upgrade to a suite) at no additional charge, because he really gets the term "Customer Service".

The Sheraton has a top notch gym, with all brand new equipment and a very nice indoor pool that always seems to be full with people all throughout the year.

My favorite part of the hotel is the Bar/Restaurant that is always full with people, good conversation and really good food. One thing I would improve on is to start featuring daily specials that would mix up the menu a bit. (Food is really good, trust me I am of Italian decent, and I love food)..

Overall, the service is exceptional, the food and hotel are very welcoming, and when you have folks like Bob Walton taking care of you, your in for an amazing stay!

I have to admit that I wasn't expecting much, I assumed the hotel would be fine but wasn't expecting anything special...I was immediately proven wrong! The rooms are modern and updated with granite counter tops, comfy down bedding and Starbucks coffee. My room is huge, there's a king size bed, a large desk and a couch and since I'm here for a week I appreciate the space to spread out and settle in. The internet connection isn't free but it's reasonable and very fast. The food is delicious and room service is very prompt. Also the fitness facility is outstanding. Sometimes hotels neglect their excercise equipment but their treadmills were nicer than the ones at my home gym! The gym even had stability balls, bands, free weights, a water station, etc. it's top notch. And last, I cannot say enough good things about the staff, their customer service is excellent. They were extremely helpful upon check in and had someone at my room in less than 2 minutes when I called because my key had stopped working. Jonathan at the front desk is the best! I would highly recommend this hotel to anyone passing through Des Moines.

For the record, I wasn't at the hotel very long as I check in pretty late. The hotel from the outside and inside looked nice. Good location off of highway. The main thing that was not good for me as the hotel kitchen is under construction to make improvements. That meant no food at the bar or room service. Not sure how long this will be going on but I wished I would have paid attention or known this before staying.

The club level room was good with couch and chair. Bed was comfortable and seemed clean. The club level lounge does close at 10pm which I was able to sneak in to get a bottled water and soda. The bathroom was your typical size and did offer some additional ammenities. The bathroom floors are starting to show some age.

I would stay here again but not until the kitchen is ready to serve food.

I hadn't planned on stopping in Des Moines, but bad weather forced us to stop for the night. The desk staff was very friendly, as was all of the staff we encountered. Our room was beautifully maintained, clean (a huge pet peeve of mine) and quiet. I never heard the neighbors, which is hard to find in a hotel.

I travel through Des Moines/West Des Moines several times a year and I will now be staying at this Sheraton for my stays. I highly recommend it.