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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek – reviews, photos

3.0 of 5
6075 Mills Civic Parkway, West Des Moines, IA 50266
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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
4.0 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    18
    18
    5
    1
    0
Date Rating
Clive, Iowa
1 review
1 helpful vote 1 helpful vote
“Nice Room and view - charged incorrectly”
3 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

Nice room and nice pond view. However, The whirl pool quit working that night and we needed heat turned up in the room. Could hear the wind. Nice view and good location. Staff was friendly. Too bad they couldn't do more to make our checking account right due to their double charging.which should not have been done in the first place. They charged us for full price and then again for the discount price which we qualified for.

Room Tip: watch their prices, get a pond view
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  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask deb48777 about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Bear Lake, Minnesota
Top Contributor
62 reviews 62 reviews
Reviews in 44 cities Reviews in 44 cities
32 helpful votes 32 helpful votes
“GREAT stay, great staff!”
5 of 5 stars Reviewed 29 November 2011

We were greeted very warmly by very professional front desk staff. The lobby and hallways were spotless and comfortable and luxurious. Our room was very clean and the beds were very comfortable. It was a much more "upscale" feeling hotel than I had expected. The only negatives were the lack of storage/shelf space in the bathroom and a chair that was ripped along the side and hadn't been repaired. But it was still a fabulous stay.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vagabondmom1 about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Contributor
19 reviews 19 reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Nice stay on our driving trip”
4 of 5 stars Reviewed 20 November 2011

Nice, clean hotel with good restaurant. Suite with eating area provided lots of room for family. Pool area clean. Close to I-80.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask 1travelerof6 about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ida Grove, Iowa
1 review
1 helpful vote 1 helpful vote
“Terrific! Highly recommend!!!”
5 of 5 stars Reviewed 12 October 2011
1
person found this review helpful

Very nice hotel. We had our daughter's wedding at this hotel and stayed there several times before the big day. The rooms are spacious, clean and quiet. The hotel lobby is warm and welcoming. The attached "Johnny's Italian Steakhouse" restaurant has a nice variety of entrees for lunch and dinner. The food is delicious. The staff could not be more accomodating and gracious whether we were asking for a roll away or more keys or towels.
I'd also like to mention Alice Terrill who is their event planner. She is very knowledgable and an expert at event planning if you are ever considering this hotel for an event. This was our first wedding so we were pretty inexperienced and had many questions. Alice was able to help us with everything from menu planning to decorations and met with us several times before the wedding. She also had several helpful ideas such as signature drinks and late evening pizza that were a big hit. We can't say enough about her help and always with a smile! Thanks Alice!

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DawnMB27 about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubuque, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“shocking experience”
3 of 5 stars Reviewed 3 October 2011
1
person found this review helpful

My husband and I stayed for 2 nights. (for the 4th time this year). Our experience has been worse each time. We always stay in the king suite. This time we were missing a table and chair and were given a room with the view of a wall. We received a rationalization, but no action to replace the furniture. When we returned from shopping our extra key and drink tickets were gone. They said they thought we were checking out (our confirmation listed a two day stay). Cleaning rags were left in the room and if we were checking out the bed had not been remade. There was noise which kept us awake during the night. When we decide to have our muffins that we had brought along for breakfast, they too had been removed from our room. After 4 hours we had received no response from management. We will never stay there again. Very poor customer service.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask bav56 about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
twbtcaptain, Owner at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review
10 October 2011
Thank you for taking the time to share your experience with us. It is only with such feedback that we can improve our service and attain our goal of 100% guest satisfaction. Your experience has been discussed with the entire executive team at the hotel. I will share with you what I learned. The room that you stayed in on the second floor, end of the hall, does face a partial wall, as the roof of our meeting space is approximately one floor plus 4 1/2 feet. Unfortunately, the room that you were in was a room that was modified to accomodate a large conduit going to the roof to accomodate a cell tower, and is the only room that is lacking the furniture that was missing. I have directed the executive team to reach out to you to address the other issues, and it is my understanding that they have done so. Again, thank you for the feedback and please give us the opportunity to serve you again in the future.
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Additional Information about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

  • West Des Moines Holiday Inn
Address: 6075 Mills Civic Parkway, West Des Moines, IA 50266
Price range (per night):* INR8,220 - 12,302

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