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Residence Inn Des Moines West – reviews, photos

3.0 of 5
160 South Jordan Creek Parkway, West Des Moines, IA 50266
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Residence Inn Des Moines West
Residence Inn Des Moines West
Residence Inn Des Moines West
Residence Inn Des Moines West
Residence Inn Des Moines West
Residence Inn Des Moines West
4.5 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    21
    11
    1
    2
    1
Date Rating
West Des Moines, Iowa
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great location but hard to find”
4 of 5 stars Reviewed 12 February 2012

The hotel is hard to find because it is located in the Jordan creek center so when I mapquested it took me in all sorts of directions accept the right one but once I found it it was a nice hotel. The picture they have on file does not do it justice. The inside is very nice for a 3 star hotel. They offer many services for free which include internet, parking, coffee and hot chocolate anytime of the day. It is a suite/kitchenette type of room so they offer free grocery delivery, all ou have to do is leave them your list. They also have a free hot breakfast every morning which was nice.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Nice Stay at Residence Inn”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We used the Residence Inn in West Des Moines for our annual winter get-away. We had 14 people coming from various parts of Iowa and met at this location. The main gathering room was a 2 bedroom suite with a nice sized living room area. What we liked about this room is that it had enough room for everyone to sit comfortably and also had a full kitchen with stove, oven, full sized refrigerator, micro-wave and dish washer. The cupboards were stocked with plates, silverware and glasses. We brought in our own food to eat, because when you go out to eat with a group of 14, it takes a long time to get seated and served on a Saturday night.

The pool area is not huge, but big enough and the water in the pool was a nice, comfortable temperature. The breakfast was good with make your own waffles, scrambled eggs, biscuits and gravy and sausage, plus the usual cold cereal and muffins.

Biggest drawback is not necessarily the location (right across the parking lot from Jordan Creek Town Center), but actually finding the place. Since it is in the Jordan Creek Town Center complex of stores, the address for the motel is Jordan Creek Parkway, but it is a long ways away from that street. Make sure you use the hotels web-site GPS directions to find it, or you will get lost.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aaron50266, Director of Sales at Residence Inn Des Moines West, responded to this review
1 February 2012
Thank you very much for the kind review of our hotel. We hope you and your group had a great stay with us and we look forward to your return. I do apologize for the strange address they gave us. We have tried several times to get something done that would make it easier for our guests to locate the property but for now using 160 South 68th Street in a GPS instead of 160 South Jordan Creek Parkway seems to be the best remedy. Thank you for your comments and again, we look forward to your return with us.
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Las Vegas
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Paper thin walls and floors”
2 of 5 stars Reviewed 25 January 2012

I don't want to be negative, but I stay in Hotels 3-4 nights per week. Decided to try the residence inn in des
Moines. I travel to this area on a regular basis and have not found my home yet. I assure you this is not it! Great location within walking distance of great restaurants and a shopping mall. But this place is built with rice paper, I never slept and heArd everything the person above me did....EVERYTHING. If you are a business traveler try somewhere else. I havent found it here in des Moines yet but if you do let me know.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Aaron50266, Director of Sales at Residence Inn Des Moines West, responded to this review
30 January 2012
I apologize for your stay being anything but exceptional. We take great pride in our guest satisfaction of the hotel and take it very seriously if something out of the ordinary comes up. We have taken the necessary measures with our front desk staff and reviewed the procedures of a noise complaint. The Residence Inn West Des Moines is a leading hotel in the market for business travel and we hope this was an isolated incident that better training on our part will rectify. I invite you to stay with us again and give us another shot. Thank you for your comment.
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Sugar Land
Top Contributor
212 reviews 212 reviews
Reviews in 70 cities Reviews in 70 cities
204 helpful votes 204 helpful votes
“very nice residence inn, great location”
4 of 5 stars Reviewed 9 January 2012

Our family of six (kids ages 9-14) spent a night here on the road between Colorado & Chicago. It was a little hard to find because it is in the rear of a large mall/shopping area, but it is not far from the interstate, and I'm guessing that folks who stay for long periods would enjoy the short walk to many nice shops and restaurants. We like Residence Inns since they accomodate our large family, and this one fits the typical standard with a nice decor, spacious floor plan, and comfortable bedding. The kitchenette was perfect for hot chocolate & cookies after our long drive. Check-in & out was very quick and the staff were helpful. Breakfast was excellent, with hot & cold options, plus more yogurt, fruit, muffin, and waffle toppings than other hotels. We will stay here again the next time we pass through the area.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Aaron50266, Director of Sales at Residence Inn Des Moines West, responded to this review
30 January 2012
Let us know when you come back through town, we would love to have you stay with us again. Thank you much!
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Denver, CO
Senior Contributor
28 reviews 28 reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“My New Favorite Place to Stay in Des Moines”
5 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

Not that there was anything wrong with my old favorite, but it was Christmas night and all the decent restaurants were closed. I needed a place with at least a microwave and fridge in order to feed myself - Residence Inn has a full, well-appointed kitchen. This is a relatively new property a few miles off the interstate but worth the drive. I had a studio suite, quite large enough for one or two adults. Everything was clean, the bed was comfortable, and I was able to fix myself a full breakfast the next morning as well. Since I usually travel with my own food anyway, this will be where I stay in the future when passing through Des Moines. For those of you wanting a nice restaurant meal, there are lots of choices all around the hotel, which sits in the middle of a new shopping complex. You can't go wrong with this one!

Room Tip: Ask for the top floor away from the elevator - it's always just a shade quieter.
See more room tips
  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aaron50266, Director of Sales at Residence Inn Des Moines West, responded to this review
30 January 2012
Thank you so much for the kind review. We are more than happy to be your new favorite place to stay in Des Moines. We look forward to your return.
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Additional Information about Residence Inn Des Moines West

  • Residence Inn West Des Moines
  • West Des Moines Residence Inn
Address: 160 South Jordan Creek Parkway, West Des Moines, IA 50266
Price range (per night):* INR10,625 - 13,253

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